Receptionist ~ Recognized as Top Place to Work!

Director of First Impressions

Atlanta, GA | Full-Time | Monday–Friday, 8:30 a.m.–5:00 p.m.

Make a Great First Impression. Make a Meaningful Difference.

At our nationally recognized personal injury law firm, we believe first impressions matter—and the person who creates them matters just as much.

We are seeking a polished, personable, and highly organized Director of First Impressions to join our Atlanta headquarters. This is not your typical receptionist position. You will be the welcoming face and voice of our firm, setting the tone for every client, visitor, attorney, and team member who walks through our doors or calls our office.

We do work that matters. Every year, our firm helps thousands of injured individuals and their families move forward by providing exceptional legal representation. Behind every successful client experience is a team of dedicated professionals who take pride in what they do. As our Director of First Impressions, you play an important role in making that experience exceptional from the very first interaction.

The Opportunity

We are looking for someone who naturally makes people feel welcome, enjoys staying busy, and takes pride in creating an organized, professional, and inviting environment. You are someone who brings a positive attitude to work every day, anticipates needs before they arise, and understands that even the smallest details can make a lasting impression.

What You'll Do

Serve as the welcoming face and voice of the firm, greeting clients, visitors, attorneys, and guests with warmth and professionalism.

Manage a multi-line telephone system, promptly answering, screening, and directing calls to the appropriate individuals.

Handle incoming inquiries with courtesy, discretion, and a genuine desire to help.

Coordinate conference room reservations and assist visiting attorneys with office arrangements.

Prepare conference rooms for meetings, ensuring they are clean, organized, and properly stocked with necessary supplies.

Maintain client files, update electronic databases, and assist with general administrative responsibilities.

Partner with team members throughout the firm to ensure smooth daily operations.

Recognize opportunities to go above and beyond to create an exceptional experience for everyone who interacts with our firm.

What Makes Someone Successful in This Role?

The right person is naturally welcoming, professional, and service-oriented. You understand that your attitude, organization, and attention to detail directly influence how others experience our firm.

We are looking for someone who:

Has a friendly, upbeat, and positive-minded personality.

Takes pride in being dependable, punctual, and consistently professional.

Is highly organized and able to manage multiple priorities without losing sight of the details.

Communicates clearly and confidently, both in person and over the telephone.

Demonstrates sound judgment, discretion, and a client-first mindset.

Enjoys working as part of a collaborative, team-oriented environment.

Takes initiative and looks for ways to make the workplace better for everyone.

Is comfortable interacting with people from all walks of life, including individuals who may be experiencing difficult circumstances.

Is bilingual (a plus, but not required).

Qualifications & Experience

At least two years of experience in a professional office environment.

Demonstrated employment stability, including a history of at least three years with one previous employer.

Proficiency with Windows-based software and Microsoft Office Suite.

Excellent verbal and written communication skills.

Prior experience in a law firm or personal injury practice is a plus, but not required.

Why Join Our Team?

We believe great people create great culture. While we enjoy a welcoming office, team celebrations, and an environment that makes coming to work enjoyable, what truly sets us apart is the people who make up our team.

Here, your contributions matter. You will work alongside talented professionals who are passionate about what they do and committed to making a difference in the lives of others.

If you are someone who loves making people feel welcome, thrives in a fast-paced professional environment, and understands the value of a great first impression, we would love to meet you.

Come be the first impression that makes a lasting difference.