WNS Global Services
REF116429J-Lead Associate - Transactional Quality (Accounts Payable) - Gurgaon (WFO Only) - US Shift (3:30pm to 12:30am)
Gurgaon, Haryana, India
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hirly's read of this role
- Seniority
- Lead / management
- Country
- IN
- Work mode
- On-site / unstated
- First seen by hirly
- 29 Oct 2026
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the posting
Job Description Act as the primary point of contact for quality-related queries and escalations from the client. Share quality performance reports, error trends, and improvement plans with clients. Participate in client review meetings and calibration sessions. Provide updates on process quality, SLA adherence, and corrective actions. Discuss root cause analysis findings and recommend process improvement initiatives. Ensure timely resolution of client concerns and feedback. Maintain effective s…
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