Referral Specialist - Outpatient Clinic

Patient Referral Specialist – Outpatient Therapy Clinic

Independence, IA | Full-Time

Schedule: Mon–Fri, 8:00 AM–5:00 PM (flexible) | In-Office

Pay: $17–$20/hr (based on experience)

A therapist-owned outpatient clinic in Independence, Iowa is hiring a full-time Referral Specialist. You’ll be the first point of contact for new patients: taking in referrals, verifying insurance, getting authorizations in place and scheduling patients with our physical, occupational and speech therapists.

An ideal candidate has experience as a medical receptionist, patient coordinator or front desk in a medical, dental or therapy office. If you’re the person who keeps a busy office running — and you like knowing patients get care without delays — this role is for you.

What You’ll Do

Referrals & Insurance

Process new patient referrals and schedule patients promptly with the right therapist

Verify insurance coverage and obtain prior authorizations when required

Give new patients the correct paperwork and walk them through what’s needed before their first visit

Audit and track patient files so records are complete before closing

Front Office

Answer phones and respond promptly to patients, therapists and vendors

Check patients in and out, collect copays and manage therapist schedules

Keep the clinic HIPAA-compliant and welcoming

Office Support

Order supplies and keep office equipment maintained

Handle mail and mailings, such as birthday and recruitment cards

Copying, typing and other admin support as needed

What We’re Looking For

Required

High school diploma or equivalent

1–2 years of office or administrative experience

Comfortable with email, Word, Excel and learning new software

Detail-oriented, organized, and friendly on the phone and in person

Handles high volume and interruptions, and prioritizes without close supervision

Preferred

Medical, dental or therapy office experience

Insurance verification or prior authorization experience

Benefits

Medical, dental and vision insurance

401(k)

PTO and personal days

Continuing education

Weekday daytime hours with flexibility — no nights or weekends

Therapist-owned and therapist-managed — leaders who understand patient care

Local clinic team supported by our home office