Regional Child Welfare Well-Being Specialist

Agency

Dept of Health and Human Services

Division

Social Services

Job Classification Title

Human Services Program Consultant II (NS)

Position Number

65032622

Grade

• NC15
• About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Regional Child Welfare Well-Being Specialist supports statewide implementation of the Family First Prevention Services Act (FFPSA) by working directly with county child welfare agencies to build and sustain a comprehensive prevention system. It provides regional leadership in developing service networks, coordinating referral processes, and ensuring that implementation activities remain timely, fiscally sound, and aligned with the Department’s strategic direction for child welfare.

It delivers technical assistance, training, coaching, and Continuous Quality Improvement (CQI) support to county child welfare programs, while collaborating with prevention specialists, trainers, and subject matter experts to review and refine policies and practices that improve outcomes for children and families. The position also engages internal and external stakeholders to ensure meaningful participation in the design and implementation of the prevention system. When the State assumes administration of a county child welfare program under GS 108A 74, the specialist may temporarily function in a supervisory or administrative capacity to maintain program continuity.

The Regional Child Welfare Well-Being Specialist serves a multi‑county region and supports improved outcomes for children and families in compliance with federal regulations, North Carolina General Statutes, and Administrative Rules and policies.

• Key Duties Include:
• - Lead regional implementation efforts by assisting county DSS offices in developing prevention service networks and effective referral pathways.

- Coordinate engagement with courts, private agencies, and other external partners to ensure active involvement in prevention system planning and implementation.

- Deliver technical assistance through consultation, coaching, on‑site and off‑site support, and structured guidance to strengthen county prevention practices.

- Conduct CQI activities by reviewing case records, examining data and performance metrics, and supporting county efforts to improve outcomes for children and families.

- Facilitate regional training to enhance county understanding of prevention requirements, implementation standards, and best practices.

- Collaborate with prevention specialists, trainers, and subject‑matter experts to review, formulate, or revise policies and practices that improve system effectiveness.

- Participate in work groups with Division and Department staff and stakeholders to support policy development and system refinement.

- Provide technical and operational support to ensure county program alignment with federal regulations, North Carolina General Statutes, and administrative policies.

- Serve temporarily as a supervisor or administrator in a county child welfare program when the State assumes responsibility under GS 108A‑74.

- Conduct on‑site and virtual consultations to assess county needs, evaluate implementation progress, and promote consistent, high‑quality prevention practice across the region.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $55,221.00 - $96,639.00

Recruitment Range: $55,221.00 - $73,130.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement.

The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred:

Demonstrated expert‑level experience applying North Carolina child welfare statutes, rules, policies, and best practices to guide, consult with, and provide technical assistance to county child welfare staff.

Proven experience developing and implementing human services programs by designing processes, coordinating stakeholders, and supporting system‑level improvements.

Demonstrated leadership and management proficiency through directing complex initiatives and coordinating work across multiple agencies or organizational units.

Applied experience using change‑management and implementation strategies to deliver intensive technical assistance and support continuous quality improvement within county child welfare programs.

Established record of building partnerships with state agencies, counties, universities, contractors, and community organizations to support systemic child welfare improvements and facilitate professional learning events.

The Posting Will Close At 11:59 P.M. The Night Before The End Date

This Position Is 100% Federally Funded

This Position Is Eligible For A Fully Remote Work Option

The Position Is Time-Limited

About the Division of Social Services (DSS):

The Division of Social Services (DSS) provides direct services that address issues of poverty, family violence and exploitation. We aim to prevent abuse, neglect and exploitation of vulnerable citizens, and promote self-reliance and self-sufficiency for individuals and families.

About the Child Welfare Services:

Child Welfare Services offers a range of programs aimed at protecting children, strengthening families, and supporting safe, permanent homes. This includes Child Protective Services, Adoption & Foster Care, and Child Placement Services. It also provides community-based supports like Child Protection Teams, independent living for youth transitioning from care, and initiatives under federal acts such as the Family First Prevention Services Act. The division manages licensing, interstate coordination, pregnancy services, safe surrender of newborns, and specialized assistance for substance-affected infants—working closely with local and state agencies to ensure child safety and promote family stability.

Compensation and Benefits:

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Visit the website for State Benefits .

Supplemental Contact Information:

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

Information should b