Regional Claims Manager

A path for every ambition.

At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.

We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.

Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.

Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.

Your ambition has a home here.

About HUB International

HUB International is a leading global insurance broker, offering a comprehensive range of property, casualty, risk management, life and health, employee benefits, investment, and wealth management solutions. With more than 650 offices and over 22,000 employees across North America, we are committed to helping individuals and businesses evaluate and manage their risks and insurance needs with personalized service, while our dedicated team delivers expert guidance and tailored solutions to ensure superior customer experience and lasting value for our clients.

Why Choose HUB?

Throughout our network we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and providing continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolve as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.

We are the perfect fit if you:

are seeking a progressive work environment at a rapidly growing organization

have a desire to help others protect their future

have an entrepreneurial spirit and are challenged by the opportunity to grow the business

are focused on learning and development to enhance your industry knowledge and expertise

are a self-starter willing to invest time and energy to learn the technical aspects of our business

believe in integrity and building success by developing relationships with others

Job Requirements

Serve as the client’s primary advocate with carriers, adjusters, TPAs, and defense counsel throughout the life cycle of claims

Analyze commercial insurance policies, including workers’ compensation, general liability, auto, property, and professional liability, to identify and assert all available coverage arguments on behalf of clients facing carrier denials or coverage limitations

Review contracts, indemnity agreements, and additional insured endorsements to identify coverage obligations and leverage contractual protections in support of client recovery

Lead advocacy efforts on first party property claims from initial report through settlement, challenge carrier positions and work to maximize recovery for clients

Advocate on complex liability claims, pushing back on carrier coverage defenses and working to secure the broadest possible coverage outcome for clients

Organize and participate in claim review meetings and new business presentations with clients

Participate in internal sales meetings

Maintain comprehensive claim files and diary systems to ensure consistent follow-through on advocacy strategies, coverage positions, and client commitments

Maintain high level of interaction with HUB account service teams

Draft and issue formal coverage advocacy letters, rebuttal correspondence, and reservation of rights responses challenging carrier coverage positions and asserting client rights under the policy

Document and communicate claims advocacy wins, coverage recoveries, and outcomes achieved for clients to support retention and new business efforts

Contribute to quarterly newsletters and client-facing content highlighting claim trends, advocacy strategies, and coverage wins to educate clients and demonstrate HUB’s claims value

Demonstrate effective claim management skills and mentor other colleagues on complex claim nuances.

Supervisory Responsibilities:

Directly supervise one claims advocate employee , providing day-to-day guidance on claim strategy, coverage advocacy, and client interactions

Conduct regular one-on-ones and annual performance reviews, setting clear goals and providing actionable feedback aligned with HUB’s claims standards and client service expectations

Identify professional development opportunities for direct reports, including technical training, designation coursework, and exposure to complex coverage matters

Mentor claims advocate employee through claims escalation process.

Foster a collaborative, client-first team culture that emphasizes accountability, continuous learning, and effective carrier advocacy

Required Experience:

10 years of commercial insurance claims experience, with a strong emphasis on client-side advocacy and carrier dispute resolution

Demonstrated ability to challenge carrier coverage denials, reservation of rights letters, and adverse coverage positions across property, CGL, and specialty lines

Track record of achieving favorable coverage outcomes on complex claims through persistent advocacy, policy analysis, and strategic engagement with carriers and TPAs

Proven ability to work independently and collaboratively with a team

Strong analytical skills with the ability to identify coverage arguments, policy ambiguities, and contractual protections that support client recovery

Excellent oral & written communication skills, with the ability to clearly articulate coverage positions, challenge carrier arguments, and guide clients through complex claims

Proficiency with all MS Office Applications and claims management systems

P&C License required ; can be secured post-hire

Occasional travel

Preferred Qualifications:

Professional designations such as CIC, CRM, CPCU, or AIC

What we offer you

We invest in your growth. HUB offers structured training, licensing support , and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.

• •Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
• •Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
• •A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career

The HUB difference

HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.

Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without