Regional Manager

Key Responsibilities

1. Regional Housekeeping Operations Management

• •Oversee daily housekeeping activities across all assigned properties.
• •Implement and enforce standardized cleaning SOPs for rooms, common areas, and amenities.
• •Conduct regular site visits and audits to ensure compliance with cleanliness and hygiene standards.

2. Cleaning Standards & Chemical Management

• •Ensure staff are trained in the correct usage, dilution, and handling of cleaning chemicals.
• •Monitor inventory of cleaning supplies, materials, and consumables for all properties.
• •Evaluate and select chemical products and equipment based on safety, efficiency, and cost.
• •Ensure adherence to MSDS (Material Safety Data Sheet) guidelines and chemical safety protocols.

3. Soft Services Oversight

• •Manage and coordinate soft services such as waste management, laundry, pest control, and linen services.
• •Liaise with F&B/kitchen teams (if applicable) for sanitation compliance.
• •Ensure compliance with health, hygiene, and environmental standards.

4. Vendor & Workforce Management

• •Oversee housekeeping vendor contracts, performance, and SLA adherence.
• •Manage outsourced teams and ensure optimal staffing at each property.
• •Evaluate vendor performance and recommend improvements or replacements.
• •Conduct periodic training and skill development for housekeeping staff.

5. Quality Assurance & Audits

• •Develop property-wise audit checklists and conduct periodic quality audits.
• •Ensure rapid resolution of resident complaints related to cleaning or hygiene.
• •Track and improve housekeeping KPIs such as turnaround time, inspection scores, and service quality metrics.

6. Budgeting & Resource Optimization

• •Prepare and manage budgets for housekeeping operations.
• •Optimize usage of chemicals, materials, and consumables to reduce wastage.
• •Monitor cost per room/bed and implement cost-saving initiatives without compromising quality.

7. Health, Safety & Compliance

• •Ensure compliance with local regulations regarding sanitation and chemical management.
• •Implement safety protocols for housekeeping teams (PPE usage, chemical handling, equipment safety).
• •Maintain documentation of training, MSDS sheets, and compliance audits.

Key Skills & Competencies

• •Strong technical knowledge of housekeeping standards, cleaning chemicals, and equipment.
• •Experience in soft services management (waste, laundry, pest control).
• •Excellent vendor management and negotiation skills.
• •Strong people management and training capabilities.
• •Quality control and audit expertise.
• •Operational planning, reporting, and budgeting.
• •Strong communication and problem-solving skills.
• •Ability to manage multiple properties and teams.

Qualifications & Experience

• •Bachelor’s degree in Hospitality Management, Facilities Management, or related field (preferred).
• •5–10+ years of experience in housekeeping operations, preferably in coliving, hospitality, or facility management.
• •Experience managing multi-location operations and large housekeeping teams.
• •Knowledge of cleaning machinery (scrubbers, vacuum systems), chemicals, and safety protocols.