Regional Manager

Job Description – Regional Manager

Location: Pune

Experience: 5–7 Years

Industry: Co-living / Hospitality / Real Estate / Property Management

About Truliv

Truliv is a modern co-living and alternative hospitality brand redefining urban living through thoughtfully designed spaces, community-driven experiences, and tech-enabled operations. With a strong presence across key Indian cities, Truliv focuses on delivering hassle-free, flexible, and premium living solutions for today’s young professionals and students.

Role Summary

The Regional Manager will be responsible for end-to-end regional operations, revenue performance, team leadership, and service quality across multiple Truliv properties in Chennai. This role requires a strong balance of business acumen, people management, operational excellence, and customer experience ownership.

Key Responsibilities

*Business & Revenue Management

*Own regional occupancy, revenue, ARPU, and cost controls

*Drive sales performance, local partnerships, and corporate tie-ups

*Monitor pricing, discounts, and offers in line with company strategy

*Ensure achievement of monthly and quarterly business targets

Operations & Property Management

*Oversee smooth day-to-day operations across all assigned properties

*Ensure SOP adherence, quality standards, and compliance

*Coordinate with central teams for maintenance, housekeeping, and procurement

*Handle escalations related to residents, vendors, and property issues

People & Team Leadership

*Lead, mentor, and manage Property Managers, Wardens, and Operations staff

*Conduct regular performance reviews and training sessions

*Build a high-ownership, hospitality-first culture on ground

*Ensure proper staffing and shift planning across properties

Customer Experience & Retention

*Drive high CSAT scores, renewals, and referrals

*Act as the final escalation point for critical resident concerns

*Implement community initiatives and engagement activities

Reporting & Coordination

*Prepare and review MIS reports, dashboards, and regional performance summaries

*Coordinate with Sales, Marketing, Finance, HR, and Tech teams

*Ensure accurate data reporting and operational transparency

Skills & Competencies

*Strong leadership and people management skills

*Excellent communication and stakeholder handling

*Solid understanding of P&L, occupancy metrics, and operational KPIs

*Ability to manage multiple properties and teams simultaneously

*Customer-centric mindset with problem-solving orientation

*Proficient in MS Excel, MIS tools, and reporting systems

Qualifications

*Bachelor’s degree in Business Administration, Hospitality, or related field

*MBA / PGDM is an added advantage

*5–7 years of relevant experience in co-living, hospitality, real estate, or facilities management

*Prior experience handling multi-site operations preferred

What We Offer

*Opportunity to lead a fast-growing region

*High-ownership role with direct impact on business outcomes

*Growth opportunities within a scaling organization