Registered Nurse (RN)- Family Medicine Satellite Clinics

JOB SUMMARY:

The primary purpose of this position is to work collaboratively as an active member of the interdisciplinary team to provide patient-centered care across the continuum. Care is delivered by telephone and in-person clinical care. In this role, the goals include providing an excellent patient experience, high-quality outcomes, and improved productivity for the team. This full time RN position supports our Family Medicine Satellite offices at the Health Centers at Enka, Cane Creek and Newbridge.

SPECIFIC RESPONSIBILITIES:

Participate in daily huddles with patient care team(s)

Participates in phone triage for family medicine patients across the continuum

Utilizes evidence-based protocols for symptom-based management

Provides evidence-based patient education

Schedules appointments

Review and triage medication refills requests in accordance with protocols

Provide assistance with prior authorization of medications and durable medical equipment as needed

In coordination with a provider, assesses, interprets, and communicates lab results

Identify opportunities for nurse led visits, such as annual wellness visits, new patient intakes, and acute visits

Support coordination of team-based care with CNAs, CMAs, LPNs, and other RNs within the clinic(s)

Collaborate with consulting providers, behavioral health, nutrition, and pharmacists

Provide panel management support to identify quality care gaps and participate in outreach as needed

Participate in the ongoing design and implementation of nurse-led protocols and co-visits as needed

Identify and perform pre-visit planning for a variety of visit types

Assist with management of urgent and emergent patient care situations

Performs phlebotomy, clia waived lab tests, processes specimens, and starts IVs as needed

Participate in annual competency training of clinical staff

Float between clinics as needed to meet the needs of the department

Serve as a preceptor for new clinical staff

Provide care management support such as transitions of care calls and hospital follow-ups within the clinic as needed

Participates in process improvement of new and existing workflows

Actively embraces and supports divisional and organizational initiatives

Supports pop-up vaccine and testing community events

This role description is a general description of the essential job functions . It is not intended to describe all the duties the Registered Nurse may perform.

KEY COMPETENCIES:

Communication Skills

Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations , to ultimately provide the best care possible to our patients and their families.

Decision Making

Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills , confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.

HealthCare Knowledge

Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate . This also includes keeping up with your licensure and yearly training requirements within your area exp ertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate .

Interpersonal Skills

Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.

Organizational Values

Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.

Problem Solving

Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change.

SPECIFIED SKILLS

COMPUTER

Knowledge and experience documenting patient care in an electronic health record

Advanced computer skills as related to working with medical office software, educational program(s), and presentation preparation

FOREIGN LANGUAGE

Spanish speaking skills strongly preferred

OTHER

Ability to make knowledgeable clinical assessments and judgments

Knowledge of triage protocols

PHYSICAL DEMANDS

Light - Moderate energy level: Lift and carry 25 - 35 lbs , Push/Pull 50 - 100 lbs (empty bed, stretcher, etc.)

Occasional ( 0 - 33 % of Workday)

SUPERVISORY RESPONSIBILITIES:

Not Applicable.

EDUCATION AND EXPERIENCE

MINIMUM QUALIFICATIONS:

Current unencumbered North Carolina nursing license

PREFERRED QUALIFICATIONS:

Bachelor's Degree in Nursing preferred.

Two (2) years relevant experience or comparable combined experience and/or education preferred.

One (1) to two (2) years of nursing experience in an ambulatory setting is preferred.

Telephone triage experience preferred.

REQUIRED LICENSES:

Current unencumbered North Carolina nursing license

Current CPR certification

SCHEDULE:

Regular attendance on-site is an essential function of this position. Typical business hours are Monday – Friday, 8:00 am to 5:00 pm (or flexed to best meet the needs of the clients and/or the Division); 40 hours per workweek; weekend, holiday, or evening coverage is occasionally required . Work hours will need to be flexible in order to respond to special work assignments, or evening activities, as requested by the team leader.

POSITION COMPENSATION:

$33.65/hour, full time + full benefits available

At MAHEC , we strive to equip all team members with Total Rewards (pay + benefits) to honor their service, support their health, manage their financial security, build their career, and thrive.

All MAHEC employees and learners will be required to receive the Flu vaccine or have an approved exemption.

MAHEC Talent Management is located at 121 Hendersonville Road, Asheville, NC 28803. Equal Opportunity Employer.

MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

If you are interested in this role, and you have related experience and qualifications, we encourage you to apply or reach out to AskTalent@mahec.net for support in your job search process. You could be the talent we are seeking for this or other opportunities