Registration Manager

Description

We are searching for an experienced Event Registration Project Manager to join our team. In this role, you will be responsible for management and supervision of the day to day operations of the registration process on specified projects. This individual leads the registration team and is the main point of contact for attendees, clients, hotels and resulting accommodations, and the internal team. In addition, the Registration Manager leads the registration group on-site, ensuring that all facets of registration run flawlessly. This position requires individuals who can work both independently and as part of a management team in making decisions important to the success of the client’s events. This individual works very closely with client and oversees the complete Registration process of programs to ensure flawless delivery and service.

Primary Responsibilities:

• •Planning, developing, and executing registration program operations
• •Lead on small, mid-size and/or large events (approximately 500-5,000+ attendees) and/or participate in larger programs as supporting team member
• •Manage pre-program and on-site registration process
• •Manage data management for specific role and responsibility within a team dynamic (depending on size of event) as needed
• •Responsible for all program reporting, ensuring the integrity and accuracy of data
• •Manage and support all customer service efforts (phone/email communication)
• •Constantly evaluate process and progress of assigned programs and recommend staffing and/or timeline adjustments
• •Manage and train registration desk staff onsite
• •Participate in site inspections (as needed)
• •Act as liaison between project team regarding all registration facets of a program
• •Support development of registration websites, forms and materials in conjunction with Operations, Air and Web Development/Platform
• •Ensure that all communication received from client is effectively disseminated to the project team as well as attendees
• •Primary contact with hotel CSM and/or Rooms Manager, and outside vendors (for air and registration specific needs and out-sourced air and registration services)
• •Manage room block through final billing/establish initial hotel contact
• •Manage internal weekly registration meetings
• •Participate in any aspect of on-site program production that may be requested
• •Train internal team for any custom process for specific program (ie; Passkey, 3rd party registration system, virtual, etc.)

Requirements

Required Qualifications:

• •Bachelor’s Degree
• •Experience with database systems
• •Microsoft Office Suite Knowledge (Word, Excel, Powerpoint, etc.)
• •Minimum 2 – 3 years of Registration event/program management experience
• •Minimum 2 – 3 years of customer service experience

Preferred Qualifications:

1. Minimum 2 – 3 years of customer service experience2. Knowledge of hospitality operations

3. Knowledge of mobile apps and /or event registration systems

4. Knowledge of Registration process for corporate events

5. Event Agency Experience

Travel Requirements: 10%-30%