Relationship Manager

Job Summary:

The Relationship Manager is responsible for driving business growth by managing corporate clients, developing new business opportunities, and ensuring exceptional guest experiences. The role focuses on building long-term relationships, increasing brand visibility, and enhancing customer satisfaction within the restaurant ecosystem.

Key Responsibilities:

• •Business Development:
• •Identify and develop new business opportunities (corporate tie-ups, bulk bookings, events, parties).
• •Generate leads through networking, referrals, and market research.
• •Promotes restaurant services, offers, and events to potential clients.
• •Achieve monthly and quarterly revenue targets.

• •Corporate Client Management:
• •Build and maintain strong relationships with corporate clients and partners.
• •Handle corporate bookings, meetings, and event requirements.
• •Negotiate contracts, pricing, and service agreements.
• •Ensure repeat business and long-term associations.

• •Guest Relationship Management:
• •Ensure a high level of guest satisfaction and personalized service.
• •Address guest queries, feedback, and complaints promptly.
• •Coordinate with operations team to deliver seamless guest experience.
• •Maintain VIP guest database and engagement activities.

• •Coordination & Operations Support:
• •Work closely with F&B, kitchen, and operations team for event execution.
• •Ensure smooth coordination for corporate events and group bookings.
• •Monitor service quality and suggest improvements.

• •Reporting & MIS:
• •Maintain records of client interactions, leads, and conversions.
• •Prepare weekly/monthly reports on business development activities.
• •Track performance against targets and suggest strategies.

Key Skills & Competencies:

• •Strong communication and interpersonal skills
• •Sales & negotiation ability
• •Client relationship management
• •Problem-solving and guest handling skills
• •Knowledge of restaurant/hospitality operations
• •Target-driven and result-oriented mindset

Qualifications:

• •Graduate / MBA in Hotel Management, Marketing, or Business Administration preferred
• •8 years of experience in hospitality, restaurants, or hotel industry
• •Experience in corporate sales or client handling is an added advantage

KPIs / Performance Indicators:

• •Revenue generation from corporate clients
• •Number of new client acquisitions
• •Client retention rate
• •Guest satisfaction scores
• •Event/bookings conversion ratio