Relocation Experience Team - Assessor

Job type – Full-Time

Hours of work – Monday to Friday 9.00am – 6.00pm (40 hours per week)

Contract type – Permanent

Hybrid working

Closing Date: 9 November 2026

K2 Group is an independent and international provider of mobility services. The Group includes six K2 brands, each with its own service speciality:

K2 Relocate – relocation services

K2 Bespoke – VIP relocation services

K2 X Border – immigration services

K2 Indx – advisory and assignment management services

K2 AlphaTech – inhouse technology team

Twelve Degrees - inhouse stakeholder communication agency

Each K2 brand shares K2 Group’s mission: to take the burden of mobility away from customers with expertly tailored, truly personal solutions. We invest time in really getting to know each client and every assignee, thus enabling us to provide a truly human-centric service.

A deeper dive into K2 Group

Founded in 2002 and headquartered in the UK, K2 Group has evolved into a global leader in mobility and related services. Unlike competitors rooted in removals or property sectors, our origins in HHG/move management and HR allowed us to take a consultative, client-centric approach from the start.

Our early success stemmed from streamlining the household goods shipping process for organizations with varying transfer volumes, providing a fully managed service through a network of accredited partners. As our reputation grew, clients sought our expertise beyond shipping, leading to the expansion to destination services in 2008. To support this growth, we expanded our global presence, establishing operations in France, Sweden, Singapore, Australia, South Africa, the USA, the UAE, Brazil, Romania, and most recently, China - in Q4 2024.

Over close to 25 years, K2 has grown significantly, developing a suite of service offerings. We wanted to give each of these offerings its own identity, so in 2026, we chose to rebrand, transitioning from K2 Corporate Mobility to K2 Group. Each K2 offering/brand shares the same values, contributes to K2’s world-class NPS® of 82 and it’s Great Place To Work® accreditation, and is driven by the same unwavering commitment to human-centric service delivery. However, each brand has its own speciality as detailed above.

With 15 offices across 11 countries and a partner network which spans 186 countries, K2 has a truly global reach. We recognise that with this reach comes responsibility: we must operate as a responsible global citizen. To ensure that we do this, we have made multiple sustainability commitments, including establishing a partnership with EcoVadis, a global sustainability ratings company who make an ongoing assessment of our sustainability credentials and progress. We currently hold an EcoVadis Gold Medal, which puts us within the top 5% of all companies rated in 2025.

Delivering the exemplary level of service that we do and ensuring that we do not falter in our sustainability journey is only possible because every K2 employee is committed to our mission and vision. For us, our employees are our family. Their wellbeing and their professional development is a top priority, as evidenced by our Great Place To Work® certification; by the range of initiatives (e.g flexible working, charity days, active social calendar) and opportunities (training, secondments, international transfers) that we offer; and by the fact that People & Culture is one of the six foundational pillars of Kinetic, our five-year business strategy which defines the way in which we will grow until 2027.

The role

As a Relocation Experience Assessor, you will be responsible for conducting pre-move surveys for any relocations as well as perform quality control site visits during collections and deliveries. This role will require you to develop relationships with assignees and assist with solving any issues or concerns that may arise throughout the process. You may also be required to provide ad-hoc support to other commercial / supply chain and client services activities as required.

Brand

K2 Group

Reporting to

Commercial Lead APAC

Main duties and responsibilities

In an operational/functional capacity:

Attend HHG surveys within Singapore and other APAC countries as required

Competently assess HHG and plan moves globally

Accurately upload volumes and all relevant move details to ascent

Ensure proper administration of survey results with relevant communication to stakeholders

Liaise with Client Services and Supply Chain on all operational aspects

Attend QC’s and Site Managements within Singapore and other APAC countries as required

Prepare and pre-plan work, particularly client and assignee awareness pre-survey

Stakeholder awareness (internal, assignee & corporate)

Commercial awareness (costings, margins, bid summaries, credit control)

Advise assignees on Insurance Process, High value items and exclusions to policy

Conduct vendors site visits / meetings

Various work on non-corporate business as and when required

Support ad-hoc Supply Chain and Client Service activities as required.

Participate in cross-functional projects to support business objectives and operational requirements.

Any other tasks as required by the needs of the business

Hours of Work

Monday to Friday 9am – 6pm. Hybrid working applies after successful completion of probation, three days based in our office as needed to perform the role and build relationships which is an integral part of the K2 culture within the business.

Experience: Skills / Abilities & Knowledge – all essential

In an operational capacity:

Knowledge of weights and volume assessments for HHG

Knowledge of global transportation processes by any method

Knowledge of global governance relating to shipping (customs requirements)

Ability to document clearly & accurately

Experience of working with various currencies

Knowledge of electrical appliances

Customer service skills and ability to build relationships with key stakeholders.

Ability to organise and prioritise daily/weekly tasks

Attention to detail and accuracy

Ability to meet deadlines

Ability to listen, understand and note information that is communicated during surveys

Adaptable to change and works well under pressure

Advanced skills in Microsoft Office (Excel, Word and Outlook)

Possess a pro-active mindset

Accountability

For Office & Personal H&S

Complying to GDPR & ISO

Complying to relevant legislation

Training and Education

Non-applicable

Essential

Hold a valid, in-date driving licence that allows you to legally drive in Singapore.

Other Information

Equal Opportunities: K2 has a strong commitment to achieving equality of opportunity and expects all employees to implement and promote this in their own work.

Health and Safety: K2 is committed to a healthy and safe working environment. We expect all employees to implement and promote its policy in all aspects of their work.

All candidates require proof that they have the right to work in Singapore

Please contact the HR team at [email protected] if you need reasonable adjustments to participate in the recruitment process.

We look forward to hearing from you.

At the beginning of 2025, K2 was recertified globally as a Great Place To Work®.

Great Place To Work® is the global authority on workplace culture. To obtain the Great Place To Work® accreditation, a company must show that everyone who works for them has a consistently positive experience. They must prove that their leaders are caring and foster an environment in which everyone has a purpose, can contribute new ideas, and is able to access the resources that they need to thrive in their role.

As part of the Great Place To Work® certification, companies are scored within areas including trust, values, and leadership. K2’s Trust Index score is 90%, our Values score is 88%, and our Leadership Effectiveness score is 92%. These scores provide us with further proof that we h