Remote Patient Enrollment Specialist – Clinical Support | Full-Time

Remote Patient Enrollment Specialist – Clinical Support | Full-Time

• Schedule: Monday–Friday | Full-time shifts scheduled within the 8:00 AM–10:00 PM ET operating window
• Location: Remote
• Employment Type: Full-Time

Position Overview

We are seeking a dependable and patient-focused Patient Enrollment Specialist – Clinical Support to join our remote healthcare team.

This position combines patient enrollment and outreach with Medical Assistant-related clinical support responsibilities . The role focuses on engaging patients by phone, supporting enrollment and appointment scheduling, coordinating follow-up activities, and maintaining accurate clinical and administrative documentation.

The successful candidate will be comfortable working with Medicare-aged patients in a structured, high-volume environment and balancing patient-centered communication with productivity, quality, and documentation expectations.

This is a fully remote position and requires strong communication skills, attention to detail, reliability, and the ability to work independently within established workflows.

Key Responsibilities

Patient Outreach & Enrollment

Conduct outbound and inbound patient calls as part of scheduled outreach activities

Engage patients regarding Annual Wellness Visits and care management services

Support patient enrollment and appointment scheduling

Schedule, confirm, and coordinate patient appointments

Follow up with patients to complete enrollment and scheduling activities

Provide clear and professional information regarding available healthcare services

Address routine patient questions and concerns appropriately

Maintain established outreach, enrollment, and productivity expectations

Clinical Support

Perform medication reconciliation and document patient-reported information

Obtain and update medical histories, allergies, and preventive care information

Collect and document patient-reported vital signs when applicable

Identify relevant patient information for provider review

Assist with chart preparation and clinical documentation

Support care coordination and patient follow-up activities

Escalate clinical concerns to the appropriate clinical team when necessary

Documentation & Compliance

Accurately document patient interactions, enrollment activity, scheduling, and clinical information in the EHR

Maintain complete, timely, and accurate patient records

Follow established outreach, enrollment, clinical support, and documentation workflows

Maintain HIPAA compliance and protect confidential patient information

Follow company policies, procedures, and applicable healthcare requirements

Maintain consistent documentation quality while meeting productivity expectations

Performance Expectations

This position is suited for candidates who are comfortable working in a high-volume, structured, and performance-driven healthcare environment .

The role may involve:

Completing patient outreach, enrollment, scheduling, and follow-up activities

Documenting patient interactions accurately and promptly

Working toward established call volume, enrollment, quality, and productivity goals

Communicating effectively with Medicare-aged patients

Managing voicemail-heavy outreach and unanswered calls

Handling patient questions or objections professionally and appropriately

Required Qualifications

Medical Assistant certification

Previous experience in a healthcare, medical office, telehealth, patient care, or care coordination setting

Strong verbal and written communication skills

Professional and confident telephone presence

Strong organizational and documentation skills

Ability to work independently in a remote environment

Reliable attendance and ability to maintain assigned full-time work hours

Comfortable working within structured workflows and performance expectations

Preferred Qualifications

Previous experience with patient enrollment or healthcare outreach

High-volume patient calling or call center experience

Experience working with Medicare populations

Experience supporting Annual Wellness Visits or preventive care programs

Care management or care coordination experience

Familiarity with Epic, NextGen, or comparable EHR platforms

Previous remote healthcare experience

Ideal Candidate Profile

The ideal candidate is:

Dependable and punctual

Patient-focused while maintaining an efficient work pace

Comfortable communicating with patients by telephone

Organized, detail-oriented, and accurate

Comfortable working toward measurable productivity and quality goals

Able to manage multiple tasks while maintaining documentation accuracy

Professional and resilient when handling objections, voicemail, or repetitive outreach

Comfortable following established procedures and workflows

Able to balance administrative, patient engagement, and clinical support responsibilities

Self-motivated and accountable in a remote work environment

Why Join This Role?

This is an opportunity to contribute to a healthcare team focused on improving patient engagement and access to preventive and care management services while using both patient outreach and clinical support skills in a remote environment.

If you have healthcare experience, strong patient communication skills, and the ability to combine compassionate patient engagement with accurate clinical support, we encourage you to apply.