Rental Manager

Description

Primary Purpose:

Lead the branch rental team which included; Rental Coordinators, Dispatcher, Truck Drivers and warehouse personnel to provide outstanding customer service. Act as the dispatcher based On branch rental volume,

Essential Functions:

• •Customer Satisfaction- ensure your team is exhibiting Admar’s standard’s for customer service through observation, and coach team members when necessary
• •Supervise and assist Rental Coordinators answering rental calls and quoting rates. Act as QA/QC control for all documentation and processes the rental team is responsible for
• •Monitor, understand and report rate exceptions.
• •Communicate with salesman to coordinate on-time deliveries via Rental Coordinators and Dispatcher
• •Supervise Dispatcher in planning delivery and pick up routes to efficiently utilize resources
• •Monitor equipment availability, be proactive in sourcing equipment form other branches, or from customers that are past due ion pick up
• •Coordinate rental repair priorities with Service Manager for emergency rentals
• •Monitor delivery vehicles for legal and safety requirements
• •Control costs of re-rentals and 3rd party hauling
• •Training new Rental Coordinators and assisting existing Rental Coordinators in keeping up to date on product knowledge
• •Monitor paperwork is processed daily such as, but not limited to; Cycle bills and cash payments, pick up dates, rate exception report, open PO’s etc
• •Performs other duties as assigned

Skills:

• •Confidentiality
• •Comfortable in a fast paced environment
• •Strong verbal and written communication skills with management, employees and customers
• •Strong understanding of MS Office
• •Strong math skills. Must be able to understand and calculate percentages, perform multiplication
• •Exceptional phone skills
• •Willingness to lead others, set expectations and help team members maintain the correct level of urgency, professionalism and collaboration
• •Ability and willingness to learn new skills
• •Capable of handling multiple tasks efficiently /organizational skills
• •Highly competent computer skills including Microsoft Office

Experience/Education:

• •Degree from an accredited 4 year college or university
• •Verifiable work history of progressive responsibility
• •Verifiable references
• •Preference given to those have the ability to relocate within the northeaster US
• •2-5 years experience in Supervision
• •2-5 years experience as a Rental Coordinator – preference given to those with rental industry experience
• •Combination of experience and education can be substituted for the 4 year degree requirement

Physical Demands :

• •While performing the duties of this job the employee is regularly required to sit, stand and walk. Employee must be able to lift and carry up to 50 lbs.
• •The work environment is that of a typical warehouse office. Some exposure to cold, heat, noise, fumes and dust.