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Concentrix

Representative, WFM Real Time Management - Unilingual

PER Lima - Marcos Farfan 3346, Independencia

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hirly's read of this role

Seniority
Mid level
Country
PE
Work mode
On-site / unstated
First seen by hirly
3 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

Job Title:

Representative, WFM Real Time Management - Unilingual

Job Description

  • - Distribución de horarios de agentes: asignar y ajustar los turnos de manera precisa y oportuna para garantizar la cobertura requerida.
  • - Correcciones intradía: ingresar excepciones en el sistema relacionadas con ausencias, permisos o cambios de último minuto.
  • - Monitoreo de volumen de llamadas: vigilar el tráfico entrante para detectar variaciones inusuales y ajustar la dotación de personal.
  • - Detección y escalamiento de incidencias: reconocer problemas de programación o disponibilidad y escalar a niveles superiores cuando sea necesario.
  • - Gestión de tickets de soporte: iniciar y coordinar tickets de problemas técnicos, asegurando su resolución oportuna.
  • - Elaboración de reportes: preparar informes estándar y ad hoc sobre la efectividad de la disponibilidad de agentes.
  • - Resolución de problemas de disponibilidad: intervenir cuando hay brechas en la cobertura, buscando soluciones rápidas para mantener el servicio.

Location:

PER Lima - Marcos Farfan 3346, Independencia

Language Requirements:

Time Type:

Full time If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Original posting on Concentrix's site ↗

Listed on hirly, a job board. hirly is not the employer: Concentrix is hiring for this role.

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