Reservation Agent (Boutique Airline)

Description

Reservation Agent

Location: Onsite – Fort Lauderdale Executive Airport (FXE)

Hourly + Monthly & Quarterly Incentives

Position Overview

Makers Air is seeking a friendly, detail-oriented Reservation Agent to join our team in Fort Lauderdale. As the first point of contact for our passengers, you will play a key role in delivering an exceptional customer experience, and ensuring every passenger enjoys a smooth booking experience. This position is ideal for someone who thrives in a fast-paced aviation environment and enjoys providing high-touch, personalized service.

What You’ll Do:

• •Provide exceptional customer service in person, over the phone, and via email.
• •Greet passengers upon arrival and ensure a welcoming experience.
• •Manage incoming calls and online inquiries for flight reservations.
• •Provide accurate information regarding schedules, fares, policies, baggage, and services.
• •Create, update, and manage reservations with a high degree of accuracy.
• •Process payments, issue confirmations, and assist with itinerary changes or cancellations.
• •Coordinate with pilots, freight personnel, and customer service team members to ensure seamless passenger experiences.
• •Process payments, issue confirmations, and assist with itinerary changes or cancellations.
• •Assist with ticketing, baggage handling documentation, and applicable fees.
• •Walk guests to aircraft on the tarmac as needed.

Requirements

• •2–4 years of experience in hospitality, aviation, or the travel industry preferred.
• •High school diploma or equivalent required; Associate degree in Aviation, Travel & Tourism, Business, or related field a plus.
• •Knowledge of travel to the Bahamas and Out Islands preferred.
• •Experience with aviation reservation systems strongly preferred.
• •Familiarity with freight, logistics, passenger services, or reservations operations a plus.
• •Strong attention to detail with the ability to accurately manage fares, fees, and related transactions.
• •Sound judgment and critical thinking skills in time-sensitive situations.
• •Excellent communication and interpersonal skills.
• •Proficiency in Microsoft Office (especially Excel); additional languages a plus.
• •Knowledge of FAA and TSA regulations, or willingness to learn.
• •Comfortable learning new systems and thriving in a fast-paced environment.

Schedule Requirements

Flexibility to work weekends and holidays is required.

Working Conditions & Benefits

• •Full-time, onsite position based at Makers Air (FXE).
• •Exposure to outdoor elements when escorting passengers on the tarmac.

Benefits (available after 60 days for full-time employees):

• •Medical coverage starting as low as $18 bi-weekly
• •Supplemental Aflac coverage
• •IRA with 3% company match
• •Paid Time Off and Holiday Pay
• •Shift differential pay
• •Hourly pay plus monthly, quarterly, and annual bonus incentives
• •Pay-for-performance opportunities
• •Collaborative, fun, and engaging company culture