Reservation and Switchboard Agent

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Overall Role

Answering incoming calls, transferring them appropriately, and providing general information

Taking and confirming reservations for meetings using internal system

Providing a positive and helpful experience to users/clients

Maintaining accurate records, handling correspondence, and assisting with other administrative tasks as needed

Addressing inquiries and concerns efficiently and professionally, escalating issues as necessary

Maintaining and updating reservation records, ensuring accuracy and up-to-date information

Adhering to company policies and procedures related to call handling and reservation processes

Duties & responsibilities

Assist Assistant Supervisor to manage day-to-day Switchboard/Room Reservation Operations in a professional manner while meeting clients’ needs

Need to be culturally sensitive, and perform work ethically and with integrity

Responds to request for information, service, and assistance in a timely manner

Knowledge of procedures for booking Client Area’s meeting rooms

Manage and coordinate meeting room bookings using internal reservation systems

Ensure all Room Booking confirmation is send to User via Email

Pro-actively manage client expectations ensuring that the service levels are maintained

Understand Client’s Protocol

Familiar with list of available basic amenities and Audio & Visual Equipment

Ensure room setups meet client requirements (AV, catering, layout)

Resolve scheduling conflicts and maintain accurate booking records

Operate and direct calls to appropriate users

Respond promptly and professionally to incoming calls and emails

Maintain updated contact lists and internal directories

Handle special requests and last-minute changes with professionalism

Support hospitality or workplace teams with ad hoc tasks in responding to corporate service requests

Perform general administrative tasks as assigned, such as data entry and maintaining of records

Update reservation protocols and internal procedures when required

Liaise with catering, AV, security, landlord teams for meeting/event requirements

Monitor service levels and escalate any issues affecting client experience

Assist with any other duties as assigned by the reporting Manager for any operational or business needs

Actively support an environment that supports teamwork, co-operation & performance excellence

To participate Department briefings and team meetings and contribute to a positive and collaborate work environment

Ensure operation procedures are followed to ensure service standards are maintained and to complete tasks efficiently

Monitoring of guideline and strategies to protect health and safety of staff and others

Protect Client and Jones Lang LaSalle Reputation. Report any issues or concerns back to Management

Location:

On-site –Singapore

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.