Reservationist/Receptionist

Description

Happy Corner Hospitality Group, home to Motek, Yalla, and Sesame Bakery, is a Mediterranean restaurant collective. As a family-owned business committed to enriching Miami's and New York’s food culture, we deliver genuine, thoughtful, and delectable Mediterranean dishes with a focus on freshness and quality ingredients.

Position Summary

Motek is seeking a highly organized, guest-focused, and detail-oriented Reservationist/Receptionist to oversee reservations and guest communications across all locations in addition to supporting the corporate office with various tasks. This position plays a critical role in maintaining reservation accuracy, supporting guest satisfaction, and ensuring a smooth operation at our corporate office. The ideal candidate is proactive, professional, calm under pressure, and understands that hospitality begins with the first interaction.

Responsibilities:

• •Manage all incoming reservations via phone, SevenRooms (or reservation platform), email, and online channels
• •Answer guest inquiries regarding reservations, large party bookings, waitlists, and general restaurant information
• •Process reservation modifications, cancellations, and special requests accurately
• •Monitor reservation pacing to prevent overbooking and ensure proper service flow
• •Charge and document applicable no-show and late cancellation fees in accordance with company policy
• •Respond to guest inquiries regarding no-show charges professionally and clearly
• •Assist guests with receipt requests, billing questions, and transaction confirmations
• •Support management with chargeback disputes by gathering documentation, reservation details, and proof of service
• •Maintain accurate guest profiles and notes within the reservation system
• •Communicate VIP arrivals, large parties, and special accommodations to management teams
• •Assist in private dining and large group inquiries as needed
• •Uphold Motek’s brand voice and hospitality standards in all written and verbal communication
• •Place office supplies orders as needed
• •Open, scan, and send mail to various departments

Schedule:

Flexible scheduling based on business needs

Skills & Competencies:

• •Strong customer service mindset
• •High level of discretion and professionalism when handling billing matters
• •Conflict resolution and de-escalation skills
• •Revenue protection awareness
• •Accountability and strong follow-through
• •Team-oriented communicator

Benefits:

• •Wages paid weekly
• •401k savings plans
• •Medical, dental and vision insurance (upon eligibility)
• •Employee discounts

Requirements

• •Previous restaurant or hospitality experience preferred
• •Experience with SevenRooms, OpenTable, or similar reservation systems strongly preferred
• •Familiarity with POS systems and payment processing platforms is a plus
• •Strong understanding of cancellation policies and guest recovery practices
• •Excellent written and verbal communication skills
• •Strong attention to detail and organizational ability
• •Ability to multitask and remain composed under pressure
• •Professional, warm, and solution-oriented demeanor