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Couples

Reservations Agent - Issa Hotels and Resorts

Montego Bay, St. James

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hirly's read of this role

Seniority
Mid level
Country
JM
Work mode
On-site / unstated
First seen by hirly
10 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

RESERVATIONS AGENT

We want you to “Grow Your Career” with us

At Couples Resorts, we offer the most Inclusive Vacation anywhere with the highest level of repeat guests, because all of our decisions and actions are done with our guests in mind. We work hard to preserve an environment of trust, respect and superior service. We love what we do and we do it with passion and pride by inspiring and being inspired by our team and our guests.

If you personally share these values, want to be a part of a dynamic team and have the requisite experience, competencies and qualifications below, then we invite you to submit your application for the position of Reservations Agent.

Job Summary

The Reservations Agent is a leading sales and marketing specialist with responsibilities for increasing revenue for all four (4) Issa Hotels and Resorts hotels.

Receive inbound calls from prospective guests of Couples Resorts

Make outbound calls to respond to guest requests and follow up on guest issues

Email correspondences with prospective and previous guests of our resorts

engage in cross-selling and upselling of Couples Resorts services

Answer queries and resolve guest situations.

Convert leads to paying guests of Couples Resorts

The Reservations Agent Must:

Have at least an Associate Degree in Sales and Marketing or a related field.

Have a minimum of 2 years of experience in Tourism Sales and/or Marketing.

Warm pleasant personality and outstanding interpersonal skills.

Excellent Verbal and written communication skills.

Be flexible in scheduling and prioritization relating to task completion and highly self-motivated.

Proficient in the use of MS Office (Word, Excel, PowerPoint, Outlook) and RDP Property Management System.

Dependable, able to work well under pressure and meet deadlines without much supervision,

Have the ability to build client loyalty and foster excellent rapport with Travel Agents, Sales Team, etc.

Are you the right person?

Then submit your application and resume online by:

Friday, October 16, 2026

https://couples.bamboohr.com/jobs

Original posting on Couples's site ↗

Listed on hirly, a job board. hirly is not the employer: Couples is hiring for this role.

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