Resident Coordinator

You are the face of Urby! From the moment new prospects and residents see you at the welcome desk or package room, they’ll feel welcome and know they’re in good hands. The RC team promotes our brand by exemplifying outstanding customer service at every interaction.

Our ideal candidate is an optimistic team player, who is comfortable working in a fast paced environment. This position provides various opportunities for career growth and development.

Hourly rate: $22-23/hr

Responsibilities

Hospitality

Welcome residents and new prospects ‘home sweet home’ by greeting them in a cheerful and genuine way.

Oversee the lobby + café areas to ensure brand standards are consistently being met

Rearrange books/game pieces when they are moved

Wipe down tables + remove garbage left over from guests a

Adjust/fluff chairs, pillows, etc.

Help walk-in guests with obtaining basic leasing information regarding prices, unit availability, and making appointment as necessary.

Resident Engagement

Promote local preferred vendors; always provide the best recommendations. Have a thorough and extensive knowledge of the area.

Resident events & programming

Encourage residents to leave Google reviews about their positive experience (receive micro bonuses throughout the year if you’re mentioned by name in online reviews!).

Assist residents with troubleshooting work orders and submission of work orders and coordinator “permission to enter” with maintenance teams for access to units when necessary.

Ensure emergency maintenance protocols are observed when applicable.

Maintain safety and security of the building – always follow proper procedures for visitors, contractors, food deliveries, vendors, etc.

Coordinate incoming residents on day of move-in

Direct and set up elevator for movers

Complete move-in inspections

Assist with new resident orientation

Help residents with lockout issues, such as reprogramming key fobs after verifying lease details, charging door batteries, and remote unlocking.

Packages + Deliveries

Assist delivery vendors to load and unload packages onto/from delivery vehicles.

Sign for, scan, log, sort, and store incoming packages – organization is key!

Notify residents for packages when they are ready for pickup

Assist with garage parking management

Reprogramming garage access cards

Updating resident vehicle information

Assist with garage and system audits

Communication

Communication is key for resident satisfaction! Ensure that important information is relayed to the management office as well as the rest of the RC team.

Always ensure privacy and confidentiality for all residents.

Respond appropriately to resident complaints by using your best judgement. Be timely and effective with service recovery gestures to ensure resident satisfaction.

Prepare and send a shift report which includes any important information/incidents for PM managers and maintenance to address. Review shift report at beginning of shift.

Promote teamwork and quality service by being a reliable team employee. Communicating with other employees to remain up to date on building and resident happenings. Ensure through and effective communications and coordination with other departments throughout shift.

Communicate feedback and ideas with the property management team to keep improving resident experience.

Attributes

Strong interpersonal and communication skills

Ability to communicate in English clearly and pleasantly in person, in writing, and by telephone

Ability to problem solve and think on your feet

Guest-service oriented; prior work experience in guest services, front desk, or related professional area

Adherence to uniform, grooming and personal hygiene standards and expectations

Frequently standing up behind the desk and in lobby area

Carrying or lifting items weighing up to 30 pounds

Ability to operate various property management and operating systems

Employee Benefits

Time away

Generous PTO policy + EOY rollover

10 paid company holidays

Paid parental leave

More than just your salary

401k + company match

Discounted employee rent program

Free parking + pre-tax commuter benefits

Monthly spot bonus programs

Employee referral incentive

Discounts at all in-house cafes

Health + Wellness

Gym + pool access at any of our Urby locations

80% employer sponsored Cigna medical, dental, vision plans

HSA + FSA with up to $2,500 company match

Mental health support available through Ginger

Culture

Social work environment with fast paced start-up energy

Company outings including a beach party day!

Complimentary snacks and monthly team lunches

Casual but cool dress code

Growth + Development

Networking events

Cross-training programs

Tuition reimbursement

Due to high application volume, we will only reach out if we’re moving forward with your application.