Resident Liaison Officer - Building Safety Remediation

Salary:

£32,000.00 - £37,000.00 Per year ‌

We're looking for an experienced Resident Liaison Officer (RLO)to support a complex programme of building safety remediation works, including EWS1 compliance. This will be based at The Hive in Wembley , you will act as the key point of contact between residents, contractors, and internal teams, ensuring clear communication, resident welfare, and a positive customer experience throughout the works.

This is a largely autonomous role requiring strong judgement, excellent communication skills, and the ability to manage sensitive situations confidently.

Key responsibilities

• •Act as the main liaison between residents, contractors, and stakeholders
• •Deliver resident engagement plans, meetings, drop-ins, and home visits
• •Produce clear resident communications (letters, newsletters, updates, bulletins)
• •Support building safety compliance and escalate safety concerns
• •Mediate disputes and support Stage 1 complaint responses
• •Support resident decants, including needs assessments and compensation
• •Coordinate contractor access and monitor performance
• •Work flexibly, including occasional evenings, weekends, and out-of-hours responses

About you

Essential:

• •Proven experience in resident or stakeholder engagement
• •Strong communication and conflict-resolution skills
• •Ability to work independently with minimal supervision
• •Good IT skills, including Microsoft Office
• •Flexible approach to working hours
• •Enhanced DBS check required

Desirable:

• •Housing or social housing experience
• •Decant or resident relocation experience
• •Contractor or service-contract management experience
• •Full UK driving licence and access to a vehicle

Job Description

We have some great benefits at SNG, including:

25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)

Chance to buy or sell holiday as part of our flexible benefits package

3 additional wellbeing days and 2 paid volunteering days

Generous matched pension scheme up to 12% and Life cover at 4x salary

Enhanced maternity/paternity/adoption pay

Options for private medical insurance, dental insurance and critical illness cover

Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service

At Sovereign Network Group, we are passionate about inclusion for all and creating a workplace where everyone can thrive. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Please note a Basic DBS check will be undertaken for the successful candidate.