Resident Manager - Lanai Village

Resident Manager - Lanai Village

Spring Valley, CA

Who we are:

At Sunrise, we practice resident hospitality, focusing on what matters most: Helping people feel right at home. We are people people who pride ourselves in providing our residents with a Positive Living Experience.

About this role:

The Resident Manager supports the daily operations of an assigned property, ensuring that residents enjoy a safe, clean, and well-maintained community. This role manages leasing, resident relations, and financial and maintenance oversight in compliance with company policies and California housing laws. The Resident Manager serves as the on-site representative of Sunrise Management, promoting excellence in service, professionalism, and community care.

Hourly pay range:

$16.90 - $20.00

This position requires the ability to live on-site.

What you’ll do includes, but not limited to:

Leadership & Team Support

Model Sunrise Management’s values of integrity, accountability, and service excellence.

Collaborate with maintenance and regional teams to ensure smooth property operations.

Communicate clearly with leadership about property needs, resident issues, and operational challenges.

Support a positive team culture built on respect, cooperation, and resident satisfaction.

Property & Operations Management

Conduct regular inspections of units, amenities, and common areas to maintain cleanliness and safety.

Coordinate maintenance work orders and ensure completion within 24–48 hours whenever possible.

Oversee move-in and move-out inspections in compliance with California security deposit laws.

Maintain accurate records of repairs, inspections, and vendor services.

Ensure all operations comply with Fair Housing, ADA, and Cal/OSHA standards.

Financial Management

Collect rents, issue receipts, and make timely bank deposits.

Maintain accurate accounting records for rents, deposits, and fees.

Monitor delinquent accounts and communicate with supervisors before taking legal action.

Assist with budgeting and expense tracking to support the property’s financial goals.

Marketing & Leasing

Promote available units through community outreach, signage, and digital platforms.

Conduct property tours and present features and benefits to prospective residents.

Complete leasing documentation accurately and in compliance with California Civil Code and Fair Housing laws.

Maintain organized leasing and applicant records.

Resident Relations

Provide courteous, professional responses to all resident inquiries and concerns.

Foster a welcoming, inclusive environment that enhances resident satisfaction and retention.

Coordinate community communication and support positive resident engagement.

Compliance & Risk Management

Adhere to company policies, Fair Housing, ADA, and all applicable state and federal laws.

Support Injury and Illness Prevention Programs (IIPP) and maintain safety awareness across the property.

Ensure contractors and vendors meet insurance, licensing, and labor law requirements.

What you'll need:

Minimum 2 years of property management or related experience required.

Proficiency with Microsoft Office and property management software.

Knowledge of California landlord–tenant laws and Fair Housing requirements.

Strong communication and organizational skills.

Bilingual in English and Spanish preferred.

Who you are:

A confident, empathetic and dynamic team player.

An exceptional communicator: written and verbal.

A problem solver with sound judgement.

A results-driven independent contributor who thrives on achievement.

What’s in it for you:

We believe people do their best work when they’re supported—personally, professionally, and beyond. Here’s what you can expect as part of our team:

Competitive compensation and career growth – As our company continues to grow and expand, so do the opportunities for our team.

Flexible Hybrid Work Model – Our hybrid schedule supports work-life balance while keeping you connected and engaged.

Comprehensive Health Benefits – We offer medical, dental, and vision insurance to keep you and your family healthy.

Tax-Saving Benefits – Take advantage of a Flexible Spending Account (FSA) to manage healthcare and dependent care expenses efficiently.

Peace of Mind – Company-paid life insurance offers financial protection for you and your loved ones.

Time to Recharge – Generous paid vacation, sick leave, and holidays so you can truly unplug and come back refreshed.

Sunrise Management is an equal opportunity employer and a drug free workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members.