Resident Services Coordinator

Description

Join Our Team at Housing Catalyst!

At Housing Catalyst, we're committed to creating opportunities and strengthening communities through affordable housing. Located in Fort Collins, Colorado, we offer meaningful work in a supportive environment where employees can make a difference in the lives of residents and the communities we serve.

About Working at Housing Catalyst

Our work succeeds because of people who are passionate about affordable housing and the positive impact it has on individuals and communities. At Housing Catalyst, we care deeply about the residents we serve and the employees who make our mission possible.

Our workplace is guided by our core values of teamwork, compassion, honesty, accountability, and fun. We foster a supportive, collaborative environment where employees are encouraged to grow professionally, share ideas, and contribute to meaningful work.

We are equally committed to employee well-being and work-life balance. Through professional development opportunities, wellness initiatives, employee enrichment activities, and comprehensive benefits, we strive to create a workplace where people feel valued and supported. Housing Catalyst is proud to be recognized as a Health Links Certified Healthy Workplace™ Leader in Colorado.

Compensation and Benefits

• •Initial Hiring Range: $29.56 - $35.52 per hour
• •Expected Salary Range: $29.56 - $38.58 per hour
• •Training Range (for candidates with unfulfilled qualifications): $26.35 - $29.40 per hour
• •Comprehensive benefits package including medical, dental, vision, and life insurance
• •Generous vacation and holidays
• •Retirement benefits

Position Summary

Housing Catalyst is looking for a motivated, creative, and self-directed Resident Services Coordinator who enjoys connecting with people, building relationships, and making a meaningful difference in their community. This position supports residents at Village on Plum and Village on Redwood in Fort Collins.

Through community engagement, educational programming, individualized support, and connections to community resources, the Resident Services Coordinator helps promote housing stability, resident well-being, and economic mobility.

As part of a collaborative Resident Services team, you'll help plan and implement programming aligned with Housing Catalyst's strategic goals while bringing your own ideas and creativity to meet the unique needs of each community. You'll have the independence to manage your day-to-day work, the support of a team working toward shared goals, and the opportunity to help strengthen a growing Resident Services program.

What Success Looks Like in This Role

We're looking for someone who:

• •Shows up for residents. Maintains a consistent, approachable presence at both properties, builds trusting relationships, and follows through on commitments.
• •Takes ownership of their work. Independently manages responsibilities, demonstrates initiative, and exercises sound professional judgment and integrity.
• •Contributes to a strong Resident Services program. Works collaboratively with the Resident Services team to develop consistent, meaningful services across properties and strengthen the program over time.
• •Brings creativity and flexibility. Helps implement the team's annual programming calendar while identifying opportunities to respond to the unique needs and interests of each community.
• •Builds productive partnerships. Maintains positive working relationships with Property Management, community organizations, and colleagues.
• •Balances individual and community support. Provides responsive assistance and resource connections while creating opportunities for residents to learn, connect, and engage with their community.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• •Develop and build rapport with residents.
• •Conduct community scans to assess resident needs and organize programming to address those needs.
• •Provide brief, individualized support to residents by identifying needs, connecting them with community resources, and offering guidance to support housing stability.
• •Apply trauma-informed practices, harm reduction strategies, and motivational interviewing techniques to support residents' quality of life and well-being.
• •Apply best practices when supporting residents impacted by substance use, domestic violence, trauma, or homelessness.
• •Comply with program mandatory reporting requirements.
• •Adhere to company policies, procedures, and standards; demonstrate accountability, protect confidential information, and maintain professional relationships and boundaries.
• •Conduct educational and training opportunities for residents, community networks, and agencies.
• •Collaborate with community networks and agencies to provide services to residents.
• •Promote teamwork and effective resident services.
• •Collect and report information, statistics, and finance budget data as requested.
• •Participate in training and educational opportunities for ongoing professional development.
• •Maintain regular and prompt attendance in the workplace.
• •Might be reassigned in emergencies.
• •Performs other related duties as assigned.

Requirements

Professional Competencies

Successful candidates will demonstrate:

• •Professionalism and Integrity: Exercises sound judgment, maintains appropriate boundaries, protects confidential information, and acts ethically and responsibly.
• •Accountability and Initiative: Independently manages responsibilities, follows through on commitments, and proactively addresses challenges.
• •Communication and Collaboration: Communicates clearly, listens actively, and works effectively with residents, colleagues, Property Management, and community partners.
• •Resident-Centered Service: Demonstrates compassion, respect, adaptability, and responsiveness to resident needs while remaining open to feedback and professional growth.

Job Competencies

• •Knowledge of affordable housing programs, resident services, and community resources.
• •Understanding of Housing First, trauma-informed care, and harm reduction principles.
• •Ability to identify resident needs, provide brief support, recognize when additional assistance is needed, and make appropriate referrals.
• •Ability to develop and coordinate resident programming, educational opportunities, and community activities.

Education and/or Experience

Bachelor’s Degree in social work, psychology, public health or related field and a minimum of 1 year of experience in human services. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver’s license and the ability to be insurable under HC’s automobile insurance plan at the standard rate.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (e.g. MS Word, Excel, PowerPoint, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.