Residential Account Management Team Leader

Remote/Home (UK Only) with travel

Hiring Manager: Rob Steadman

Closing Date: 20th October 2026

About the Role

As the Residential Account Management Team Leader , you'll be responsible for leading, coaching and developing a team of Account Managers, ensuring they deliver exceptional customer experiences while achieving ambitious retention, growth and new business targets. You'll operate within a territory-based model, supporting your team to maximise opportunities across existing accounts and identify new business within their regions.

You'll create a culture of accountability, performance and continuous improvement, while acting as a key link between customers and internal stakeholders.

What You'll Be Doing

Some of your main duties are:

Coach, mentor and develop a team of Account Managers.

Create a high-performance culture focused on customer success and commercial excellence.

Deliver team retention, revenue growth and profitability targets.

Support strategic account planning across key customers.

Ensure effective coverage of existing customers and new business opportunities.

Support Account Managers in identifying and converting new logo prospects.

Build executive-level relationships with strategic customers.

Support complex renewals, negotiations and growth opportunities.

Maintain accurate forecasts, pipeline management and reporting.

Monitor team performance against targets and KPIs.

What We're Looking For

Essential

At least 3 years' experience leading customer-facing commercial teams.

Proven experience managing account management, customer success or sales teams.

Track record of delivering customer retention and revenue growth targets.

Strong commercial and financial acumen.

Experience using CRM systems, forecasting and performance management tools.

Ability to coach, motivate and develop high-performing teams.

Excellent stakeholder management and relationship-building skills.

Experience managing complex customer portfolios.

Desirable

Experience within conveyancing, legal technology, property or information services sectors.

Understanding of residential conveyancing processes and market dynamics.

Knowledge of search products, compliance solutions or legal technology platforms.

Experience with consultative sales methodologies such as MEDDICC or Challenger.

Experience leading geographically dispersed or hybrid teams.

The Interview Process

Screening video call via Microsoft Teams with a member of the Talent Acquisition team.

First-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.

Personality questionnaire.

Second-stage interview (in person) at our West Malling office with the Line Manager, Divisional Director and a member of the People team. This stage includes a presentation.

Third-stage video interview via Microsoft Teams with the Sales Lead.