Residential Coordinator

Build Relationships. Advocate for Others. Support Quality Residential Care.

Sample Supports’ is seeking a Residential Coordinator to support adults with intellectual and developmental disabilities living in host homes, with family caregivers, and in supported apartment settings.

This role combines care coordination, provider oversight, advocacy, compliance, and direct relationship-building. Residential Coordinators maintain an assigned caseload, monitor the quality and safety of services, support residential providers, and coordinate with each individual’s interdisciplinary team.

This position has three levels based on experience, demonstrated competency, and leadership responsibilities. Qualified applicants will be considered for the level that most closely matches their background.

Culture Index Requirement

• To be considered for this role, you must complete the
• Culture Index Survey . This is not a test, and there are no right or wrong answers. It helps us build well-balanced teams and match people with roles where they can thrive.

What You’ll Be Doing

Manage an assigned caseload of adults receiving residential services

Monitor each individual’s health, safety, rights, preferences, and overall quality of life

Build consistent, professional relationships with individuals, host home providers, family caregivers, and support teams

Advocate for person-centered, appropriate, and high-quality services

Coordinate with families, guardians, case managers, advocates, state personnel, therapists, medical professionals, and other interdisciplinary team members

Monitor diagnoses, routine and PRN medications, medical appointments, health assessments, protocols, and recommended follow-up

Develop and implement service, safety, treatment, behavior, and support plans in partnership with leadership and interdisciplinary teams

Conduct required health, safety, and welfare visits

Complete annual unannounced home visits and residential compliance inspections

Supervise, train, support, and hold residential contractors accountable for service and documentation expectations

Provide education and resources to individuals, families, providers, and support teams

Participate in team meetings, clinical supervision, court hearings, administrative reviews, Human Rights Committee reviews, and other case-related meetings

Complete accurate documentation, service tracking, and individual records within 24 hours of service delivery or the required deadline

Audit individual and provider records for accuracy, completeness, and regulatory compliance

Follow Sample Supports policies and all applicable HCPF, CDPHE, licensing, and local, state, and federal requirements

Use sound judgment to resolve complex concerns, make timely decisions, and respond effectively during emergencies

Participate in the residential program’s 24/7 on-call rotation as scheduled or assigned

Provide backup direct care, transportation, or shift coverage when needed to maintain continuity of services

Implement service plans, behavior plans, support plans, medical protocols, and other client-specific requirements

Use trained NVCI techniques, including approved physical intervention when necessary and permitted to maintain safety

Immediately report suspected mistreatment, abuse, neglect, or exploitation as a mandatory reporter

Use email, electronic records, HR systems, and data-tracking applications effectively

Adapt to changing program, organizational, and regulatory needs

Qualifications:

Bachelor’s degree in human services, human development, social services, psychology, or a related field preferred

At least three years of residential, case-management, management-level, or intellectual and developmental disability services experience

Demonstrated success managing complex or high-acuity cases

Experience mentoring or training employees

Advanced knowledge of IDD regulations, compliance requirements, and residential program operations

Ability to support the Residential Manager and serve as a resource for other coordinators

Ability to complete and maintain any specialized certification required for the position

Requirements for All Levels

Must be at least 18 years old due to work-related driving responsibilities

Must maintain a valid driver’s license and reliable transportation

Must be willing and able to transport individuals receiving services when needed

Must be able to travel between residential settings, appointments, meetings, and Sample Supports locations

Must successfully complete and maintain CPR, First Aid, Medication Administration, NVCI, and other required training or certifications

Must be able to perform the physical responsibilities of the position

Must be able to respond calmly and professionally during emergencies and behavioral escalations

Must be able to provide direct care and coverage when program needs require it

Must complete all required background checks due to working with at-risk adults

Why Join Sample Supports?

At Sample Supports, Residential Coordinators have the opportunity to make a meaningful difference while developing skills in case management, residential compliance, provider oversight, advocacy, and leadership. You will work independently while remaining connected to a collaborative team that is available to support you through complex situations.

Health and Financial Benefits

Flexible paid time off

Medical, dental, and vision insurance

Postpartum wellness package

Hospital indemnity coverage

Flexible spending and dependent care accounts

Monthly employer contribution to dependent care accounts

Accident and short-term disability insurance

100% employer-paid life insurance

Voluntary term life insurance

Pet insurance

Mileage reimbursement

Cell phone reimbursement

Discounted cell phone plans

401(k) with up to a 4% employer match

Well-Being and Professional Development Benefits

Employee Assistance Program with free mental health, legal, and financial resources

Paid professional development and certification opportunities

Free clinical supervision for qualifying degrees and licenses

Annual anniversary gifts and celebrations

Bonus opportunities for all positions

Dream Project

Five- and Ten-Year Anniversary Trips

Virtual Sleep Training and Night Nanny Services for Eligible Parents

Tenured Discount Codes with Happy Vacation Homes

Weekly meal services for eligible new parents

Supplemental parental leave pay for qualifying employees

Coordinator Levels (I-III)

Residential Coordinator I: Entry-level coordinator for candidates developing experience in residential or IDD services.

High school diploma or GED required; related bachelor’s degree preferred

One to two years of relevant experience preferred

Residential Coordinator II: Experienced coordinator who can independently manage a full caseload.

Related bachelor’s degree preferred

Two to four years of IDD or similar service experience

Experience coordinating with interdisciplinary teams

Trauma-informed care experience preferred

Residential Coordinator III: Advanced coordinator with strong residential, compliance, and leadership experience.

Related bachelor’s degree preferred

Three or more years of residential, case-management, leadership, or IDD experience

Experience managing complex cases and mentoring employees

Benefit eligibility may depend on employment status, tenure, hours worked, and applicable plan requirements.