Residential Support Worker

Who We Are

For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.

Mission Statement

The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description:

ACCOUNTABILITIES:

• •Safety •
• •Ensure that members and staff work in a safe environment.
• •Ensure compliance with all safety rules and regulations are being adhered to by all, including but not limited to, emergency evacuation procedures, vehicle usage, transportation of members, working alone, food, medications and equipment, storage and maintenance.
• •Answer door and telephone during shift using proper precautions.
• •Provide crisis intervention for members as required.
• •Conduct checks to ensure the safety of the members and facility throughout their shifts.
• •Complete check-ins with a designated contact in accordance with Community Venture policy and procedure.
• •Understand and promote members’ rights and responsibilities.
• •Provide transportation to and from various locations while demonstrating safe driving skills.
• •Follow all traffic laws while driving defensively to ensure safety.
• •Report concerns promptly to on call person as needed.
• •Ensure proper lifting, twisting and reaching techniques are used during job performance.
• •Remain alert and awake at all times, throughout all shifts.
• •Use PPE provided when necessary

2. Health and Medical

Ensure individual’s health and medical needs are accurately attended to in a timely fashion including personal care where needed, and that all medication is properly administered and recorded.

Recognize and report concerns of abuse or neglect.

Provide emotional support for members as required.

Ensure meals and snacks are varied, attractive, nutritionally, and calorically adequate for the dietary and medical requirements of each member as recommended in the current Canadian Dietary Standard.

3. Person Centred Plans

Be involved in implementing individual plans.

Communicate necessary information, observations and concerns with the Director.

Provide individuals with support by gathering information on an individual’s goals and desired outcomes.

4. Individual Personal Development

Encourage and assist each individual to participate in daily activities in their home and community environments including reinforcing all expectations, personal hygiene, meal preparation, grocery shopping, laundry and the care of the house and yard.

Ensure that the environment of the residence is supportive, nurturing, and encourages a high degree of member involvement including decision making.

Role model appropriate behaviour and attitude supporting growth and promoting independence for the members.

5. Public Relations and Communication

Develop opportunities for relationships with families and the community and assist individuals’ to develop positive social interactions.

Ensure all contact with others is courteous and professional.

Treat all members and other staff with respect and dignity at all times.

6. Other Duties as Required

CRITICAL RELATIONSHIP MANAGEMENT

Governance Boards and Councils: None

Internal:

Community Venture personnel from senior management to front line

External:

External community contacts

Member family and care provider supports

Pre-vocational and volunteer agency contacts

Community Living disABILITY Services’ personnel

Education and health professional resources

MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:

Reports directly to: Residential Team Leader

Direct reports for this position: Responsible for their own time and effort only

May demonstrate work methods to new employees, volunteers and/or students.

Participate in staff meetings and training opportunities.

Be familiar with agency policy and procedures and implement into daily tasks.

As required and applicable, make suggestions that will improve efficiency, working conditions, or procedures to management.

FINANCIAL AND MATERIALS MANAGEMENT:

Responsible for the wise use of member and program resources.

May be authorized to spend, disburse, or collect small amounts of cash.

Maintain complete records of financial transactions as per agency policies.

Assist in the completion of inventory as requested.

Responsible for the completion and secure storage of records and documentation in accordance with agency policies and procedures, Residential Care Licensing and the Department of Families’ requirements.

Record and report activities, behaviours, and any incidents which occur during the shift.

Keep accurate documentation as to program vehicle usage and maintenance.

Ensure facility is kept in accordance with agency policies and procedures, Residential Care Licensing and the Department of Families’ requirements.

Perform necessary housekeeping duties and report any maintenance issues as they arise.

WORKING CONDITIONS:

The incumbent’s typical work environment is a community residence, with moderate amounts of work accompanying members in the community.

The incumbent may be initially assigned to one location but may be transferred or redeployed to another location as needed, including adjustments to their designated start location.

Working conditions may be isolated, may include a work or on-call schedule affecting lifestyle, dealing with verbal abuse and angry and/or abusive people.

Overnight or out-of-town business travel is not typically expected.

Moderate exposure to hazards: domestic cleaning supplies; handling of waste (garbage), bodily fluids/wastes, sharp objects, dirt/dust/odor, hot equipment (ovens, stoves, etc.).

Minor to moderate exposure to hazards: physical attack from members, and traffic accidents when driving

Minor exposure to hazards: infectious diseases, toxic chemicals, scabies, lice and/or bed bugs, emergency response situations (fire, bomb threat, etc.) and other potentially dangerous situations

The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision

and Values, in a professional manner, upholding our code of conduct.

EDUCATION AND EXPERIENCE QUALIFICATIONS:

Education, Qualifications and Certifications:

Completed high school, grade 12 or the equivalent

An equivalent combination of education and experience may be acceptable

Valid Manitoba Class 5F driver license

Certified Winnipeg Police or RCMP Criminal record check including Vulnerable Sector completed

Province of Manitoba Child Abuse Registry check

Province of Manitoba Adult Abuse Registry check

Experience and Skilled Knowledge Requirements

Suitable candidates may be hired without previous experience; however, prior related experience will be considered an asset on hiring.

Skills and Capabilities

Occasional to moderate amount of keyboarding/manual record keeping

Occasional to moderate amounts of physical care (including manual or assisted transfers)

Moderate lifting/packing of member belongings or program supplies

Frequent standing, sitting, walking, & reaching

Moderate amount of light housekeeping and property maintenance

Occasional use of physical behaviour intervention techniques

Attentive listening & observation of body language

Continuously monitoring the environment

Basic reading, writing, arithmetic, and computer skills