Resource Coordinator

Summary:

The Resource Coordinator is responsible for supporting the daily operations of the Homesharing Program by identifying housing resources, recruiting and engaging prospective host providers and home seekers, and coordinating services that promote safe, stable, and affordable shared housing arrangements. The Resource Coordinator serves as a primary point of contact for program participants, community partners, and service providers. The ideal candidate is organized, compassionate, resourceful, and committed to increasing access to affordable housing. They demonstrate strong communication and relationship-building skills, cultural sensitivity, and the ability to work effectively with individuals from diverse backgrounds.

Essential Duties and Responsibilities:

Client Services:

Coordinate referrals to community organizations, government agencies, nonprofit service providers, and other appropriate resources

Follow up on referrals to determine whether participants have successfully accessed services

Schedule and coordinate introductions, interviews, and meetings between prospective housemates

Discuss and review program rules with home providers and home seekers

Conduct follow-up calls, check-ins, and assessments to monitor participant satisfaction and housing stability

Administer post-programmatic surveys and conduct additional follow up as necessary

Case Management Support:

Assist in connecting participants with resources related to housing affordability, financial assistance, benefits enrollment, transportation, food access, employment, healthcare, and other essential needs.

In conjunction with assigned case manager, help participants make informed decisions regarding potential matches while respecting their preferences, independence, and right to decline an arrangement.

In conjunction with assigned case manager, help participants address concerns, misunderstandings, and household conflicts through communication, problem-solving, and appropriate referrals.

Identify potential risks to housing stability and work with assigned case manager to coordinate timely interventions when appropriate

Connect participants with additional supportive services when their needs change

Administrative & Outreach:

Identify and maintain an up-to-date directory of housing resources, social services, and community support programs

Review participant applications and assessments to identify compatible homesharing opportunities

Develop and maintain relationships with community partners to expand resource availability and improve participant outcomes

Recruit prospective home providers and home seekers through community outreach, referrals, and partnerships

Identify, screen, and assess prospective home providers to determine their suitability for participation in the Homesharing Program. Conduct interviews, review applications, and verify references

Qualifications:

Required:

Two or more years of experience in housing services, case management, resource coordination, social services, community outreach, or a related field

Strong interpersonal, verbal, and written communication skills

Ability to assess participant needs and identify appropriate resources and referrals

Strong organizational skills and the ability to manage multiple participants, referrals, and deadlines

Ability to build trust and establish positive relationships with participants and community partners

Demonstrated cultural awareness, empathy, patience, and respect for individual differences

Proficiency with Microsoft Office

Ability to maintain accurate documentation and handle sensitive information confidentially

Sound judgment and the ability to recognize situations that require escalation or additional support

Ability to work independently while collaborating effectively with a multidisciplinary team

Desired:

A degree in social work, human services, sociology, psychology, housing services, community development, or a related field; equivalent combinations of education, training, and relevant experience may be considered

Experience working with diverse populations and individuals experiencing housing insecurity or other socioeconomic challenges

Experience coordinating referrals, conducting participant assessments, maintaining case records, or facilitating service connections

Knowledge of local housing resources, social services, and community-based support systems

Experience working with case management software systems a plus

Physical Requirements:

This position normally requires the physical demands of standing, walking, bending, lifting or performing other work requiring medium exertion, talking, and hearing on a regular basis to perform the job requirement. These physical demands are required up to 85% of the time.

St. Ambrose values a diverse workforce. EOE.