Restaurant Service Professional

Description

Job Summary: Provides exceptional experiences for hotel guests by consistently delivering friendly, personalized service and contributing to a clean, well-maintained restaurant while delivering food and beverage services. Meets all property and industry related health and safety guidelines to support the well-being of guests, team members, and the local community.

Requirements

Job Duties:

• •Ensure the safety and security of our guests by maintaining guest privacy at all times.
• •Participate in pre-shift, and post-shift, meetings.
• •Welcome and greet guests with a warm friendly smile.
• •Accurately process guest orders to ensure food items are prepared properly and in a timely manner. Prepare guest checks that itemize and total meal costs and sales tax.
• •Maintain superior standards of quality, service, and cleanliness in the restaurant.
• •Utilize persuasive selling techniques to sell, and upsell, food and beverage service.
• •Clear and reset tables at the end of each course or upon completion of the meal.
• •Listen to guest requests and concerns, and resolve in a professional and courteous manner.
• •Promote other services of the hotel, including guest rooms, and meetings and events.
• •Demonstrates a positive attitude, and maintains a professional appearance.
• •Perform other duties as assigned.

Qualifications:

• •High school diploma or equivalent.
• •Previous banquet service experience preferred.
• •Ability to communicate with guests, and team members, in a professional manner.
• •Ability to learn safety, emergency, and accident prevention policies and procedures.
• •Ability to lift food service trays with china, glass, and silver up to 25 lbs.
• •Ability to work a flexible schedule, including weekends and holidays.
• •Ability to stand for extended periods of time.