Retail Market Manager (US) Seacoast Region

Work Location:

Portsmouth, New Hampshire, United States of America

Hours:

40

Pay Details:

$170,000 - $210,000 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Line of Business:

Personal & Commercial Banking Job Description:

This role contributes to TD Bank U.S.'s overall strategic goals by leading the financial performance, client experience and operational efficiency of bank locations within a specific geographic area. This leadership role is accountable to drive consistent execution of behaviors and outcomes in Managers to achieve financial performance, client experience and operational efficiency. This role develops regional strategies to achieve business objectives and to maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite.

Depth & Scope:

• •Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork, and driving effective performance management, as required
• •Develops and executes regional-level strategies to meet sales and revenue targets. Drives the growth of deposits, loans, and other retail banking products. Identifies and capitalizes on regional opportunities to expand client base
• •Oversees and leads a network of diverse financial centers while monitoring and evaluating performance and growing talent, developing skills and capabilities to achieve career goals, leading by example in promoting company values and culture, supporting project/initiative success, and achieving business results
• •Leads a strong culture of integrity/risk framework within the region by ensuring stores are adhering to all banking regulations/internal policies to ensure optimal regional performance related to retail operations, loss, risk exposure, and controllable expenses
• •Supports ongoing development, long term business plan goals, operational integrity, and adherence to risk requirements and operational processes
• •Drives/influences a risk mindset while understanding and operating within the risk appetite for TD. Ensures compliance with regulatory and internal standards and fosters a culture of ethical behavior
• •Addresses areas of risk concern and non-adherence to policy/procedure with teams. Acts as an owner to address concerns, coach, and follows up to inspect remediation
• •Ensures a consistent, high-quality client experience across all locations, oversees the implementation of client-focused initiatives and programs, analyzes customer feedback and region/market trends to refine service delivery
• •Leads a region of consistent customer service behaviors to deliver TD's brand promise, making it easy to bank with TD when and how they want. Focuses on providing personalized connected experiences while addressing customer irritants and complaints in a timely and effective manner and offering appropriate solutions to meet the client needs
• •Supports financial growth by collaborating with partners (Commercial, Small Business, Wealth etc.) and other lines of business by developing awareness of TD in the local community
• •Acts as point of escalation/contact within the Region for issues raised from clients, other internal groups and/or partners, and ensures swift resolution
• •Builds strong relationships with local communities to enhance the bank's presence. Represents the bank at community events, networking opportunities, and business forums. Fosters partnerships with local businesses and organizations to drive growth
• •Identifies growth opportunities, region/market trends and competitive challenges
• •Collaborates with marketing to develop regional campaigns
• •Reinforces a culture where we make a difference within the community by serving on boards and fostering engagement in volunteering, financial education etc.
• •Leads a team that is dedicated to our Clients, Communities and Colleagues, to inclusion and diversity, and to our environment

Education & Experience:

• •Undergraduate degree or equivalent experience
• •10+ years of relevant work experience in a retail banking, financial institution preferred
• •5+ years of management experience preferably in a retail banking environment with consumer lending experience preferred
• •Previous sales and business development experience
• •Exhibits strong leadership competencies, Client centricity, business acumen & judgement, delivery excellence, operational excellence, technology acumen, inclusive talent development and can make impact
• •Strong understanding of financial center operations, policies, and procedures
• •Proven ability to multi-task in a fast-paced sales environment
• •Proven ability to negotiate, manage relationships and influence across business lines

Physical Requirements:

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• •Domestic Travel – Occasional
• •International Travel – Occasional
• •Performing sedentary work – Continuous
• •Performing multiple tasks – Continuous
• •Operating standard office equipment - Continuous
• •Responding quickly to sounds – Occasional
• •Sitting – Continuous
• •Standing – Occasional
• •Walking – Occasional
• •Moving safely in confined spaces – Occasional
• •Lifting/Carrying (under 25 lbs.) – Occasional
• •Lifting/Carrying (over 25 lbs.) – Never
• •Squatting – Occasional
• •Bending – Occasional
• •Kneeling – Occasional
• •Crawling – Occasional
• •Climbing – Occasional
• •Reaching overhead –Occasional Never
• •Reaching forward – Occasional
• •Pushing – Occasional
• •Pulling – Occasional
• •Twisting – Occasional
• •Concentrating for long periods of time – Continuous
• •Applying common sense to deal with problems involving standardized situations – Continuous
• •Reading, writing and comprehending instructions – Continuous
• •Adding, subtracting, multiplying and dividing – Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The listed or specified responsibilities & duties are considered essential functions for ADA purposes.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals. Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through pa