Retail Sales Associate

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

The Retail Sales Associate (RSA) is the ultimate guide through the guests’ shopping experience. Hard Rock merchandise is a unique part of our business, which requires a special person to create the experience. As an RSA, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).

Basic functions of the Retail Sales Associate include:

Greeting guests

Answering questions - accurately and politely

Answering the phone

Making proficient sales transactions - using a point-of-sale system

Handling cash and other forms of payment

Maintaining proper cash drawer balances

Directing guests to areas/restrooms

Demonstrating impeccable product knowledge

Determining guests’ needs - by actively engaging them in 1-on-1 conversations and informing guests of product features & benefits

Suggestive selling - using proven techniques (i.e., related items, higher-quality items, transitional phrases)

Maintaining a clean and organized store

Maintaining proper product stock levels – through retail pulls & inventories

Displaying Retail product – through HRC’s visual display standards

Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, folding product, etc

Assuring the complete satisfaction of each and every guest

Creating memorable experiences

Entertaining guests to create “Raving Fans”

Job Requirements include:

Performing duties which require bending, reaching, lifting and standing fro long period of time.

Maintaining a well-groomed appearance (“having a plan”)

Following all uniform guidelines

Practicing all safety & sanitation standards

Recycling products, where possible

Remaining calm in a hectic, fast-paced atmosphere

Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency

Displaying a positive and outwardly friendly attitude toward guests

Maintaining HRC’s 5 core Values and Mission Statement

Your Cafe may cross-train the Retail Sales Associates with the restaurant Hosts. Please see the Host job description.