Retail Sales & Service Advisor

Olathe, KS

$17.00/hr

The Retail Sales & Service Advisor is responsible for delivering an exceptional customer experience while driving retail sales and supporting front-of-house operations within the repair shop. This customer-facing role focuses on sales, service intake, product education, and operational support while serving as the first point of contact for customers. This role sets the tone for the customer experience from greeting through checkout and serves as the store’s front-of-house selling specialist.

This position does not perform device repairs but plays a critical role in customer engagement, sales growth, and operational flow.

Key Responsibilities

Customer Experience & Service

Greet customers and provide a welcoming, professional in-store experience

Answer incoming calls and assist customers with service inquiries, pricing, and product information

Manage customer check-in and check-out processes accurately and efficiently

Educate customers on products, services, warranties, and available solutions

Support customer satisfaction initiatives and encourage positive customer reviews, and take ownership of resolving customer escalations with professionalism and confidence

Build customer loyalty through consistent, high-quality interactions across every visit

Sales & Revenue Generation

Drive sales of retail products and services including connected home products, protection plans, accessories, refurbished devices, and related offerings

Drive attachment and protection plan attach rates as a core sales performance metric

Identify customer needs and recommend appropriate products and solutions

Maintain and merchandise accessory wall displays and retail presentation standards

Generate and follow up on customer leads and sales opportunities

Meet or exceed individual sales and performance goals

Operational Support

Assist with daily front-of-house operational tasks including cleaning and store organization

Maintain accurate customer records and transaction documentation

Support inventory awareness and retail readiness standards

Collaborate with repair technicians and store leadership to ensure smooth customer handoffs and workflow, bridging the repair-to-sell handoff between Techs and the sales floor

Qualifications

Required

Previous customer service or retail sales experience preferred

Strong communication and interpersonal skills

Comfortable working in a fast-paced, sales-driven environment

Ability to multitask and manage customer interactions professionally

Basic technical aptitude and willingness to learn product offerings

Flexible availability including evenings, weekends, and holidays as needed

Preferred

Experience in wireless, electronics, retail, or service-based environments

Proven track record in sales or customer engagement roles

Experience handling customer transactions and point-of-sale systems

Compensation Structure

Hourly position with performance-based incentive opportunities

Individual performance metrics tied to sales and customer experience outcomes

Core Competencies

Customer Service Excellence

Sales & Upselling

Communication Skills

Product Knowledge

Team Collaboration

Attention to Detail

Retail Operations Support

Problem Solving

Reporting Structure

Reports To: Store Manager