Retail Team Leader

We are looking for a team leader who will be an active salesperson in our outlets, but who will devote a portion of their working week to actively manage our retail sales team and provide effective guidance to them. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration. You should lead by setting a good example and engage the team to achieve their goals.

Key Activities

Helping the assigned team in reaching and exceeding sales targets

Maintain outstanding store condition and visual merchandising and stock

Ensure high levels of customer satisfaction is being reached by providing support whilst teaming up with the team members & other team leaders to provide excellent sales and after-sales service

Monitoring stock levels by performing periodical stock take and spot check.

Handling challenges presented by team members in a positive and constructive manner

Overseeing the day-to-day operations

Delegation of daily retail tasks to team members

Creation of new processes to continuously improve the retail operation

Proactively carry out key tasks such as rostering, reporting etc.

Use various IT systems according to the company procedures

Proactively identify areas of improvement and suggestions to the management

Participate in the recruitment program and on-boarding training program

Supporting the new recruits with training advice and mentorships.

Accountability

Manage periodic stock takes

Support the end of day reconciliation and administration procedures

Motivate Team members

Listen to team members’ feedback and act upon it

Replacement of team members to cover for vacation/sick leave

Core Competencies

Positive mental attitude

Customer relations’ skills

Leadership skills

Strong negotiation and communication abilities

Decision making skills

Microsoft Office knowledge and skills

Fluent Maltese and English speaking is a must

Organizational and time management skills

With your consent, y our personal data will be kept on file for up to a further 6 (six) months for consideration for future employment opportunities. At the end of this period, or once you withdraw your consent, your data will be deleted. If your application for employment is successful, personal data gathered during the recruitment process will be transferred to our Human Resources file (electronic and paper based) and kept during the employment according to the set retention periods as per our privacy policy.