Retail Web Specialist Intern, Spring

Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.

Duties

Job Summary: The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel. The Office of the Chief Administrative Officer (CAO) is seeking a motivated Retail Web Specialist Intern to join the Customer Experience Center at the U.S. House of Representatives. In this paid internship, you will work directly alongside our Customer Service Manager to drive web and content strategy for both the Office Supply Service and the House Gift Shop. This hands-on role plays a vital part in elevating our sales performance and forward-looking merchandise planning, offering a unique opportunity to gain real-world e-commerce and retail operations experience while supporting the institutional mission of the House. The position does not have day-to-day supervisory/managerial responsibilities. *paid at an annual rate of $36,834 not to exceed 120 days ** The CAO standard business hours are 8:30 a.m.- 5:30 p.m. Monday through Friday. This is a full-time, 40-hour-per-week internship that will require onsite attendance in Washington, D.C. Primary Responsibilities: Document, analyze, and re-engineer existing business processes (e.g. fulfillment, workflow, e-commerce). Work with staff to receive and verify office supply and gift shop orders; perform inventory of on-hand merchandise; assist in stocking the sales floor; and customer outreach. Assist in utilizing data-driven tools to monitor performance and recommend improvements to support operational efficiency. Assist in managing daily website operations, performing routine audits to ensure accurate product information, pricing, and messaging. Collaborate with teammates to successfully bridge the gap between technical, marketing, operations, and communications teams to implement enhancement projects. Provide excellent customer support to all users, including senior-level Government leadership. The successful candidate will complete the internship with a broad experience in e-commerce planning in a retail environment. Provide additional program support services and other tasks as needed.

Qualifications

Qualifications: Minimum Qualifications: High school diploma or equivalent. Currently enrolled in an accredited community college, junior college, university, or graduate degree program with a focus in business administration, marketing, economics, or a related field. A student who has demonstrated fundamentals of e-commerce strategies and marketing strategies that are related to digital engagement. A student who has demonstrated skill in customer journey optimization to improve the end-to-end customer experience. Preferred Qualifications: Ability to maintain professionalism in a team environment. Ability to lift boxes of merchandise. Observant; strong attention to detail. Clear, concise communication and organizational skills. Desire to learn and grow professionally. Desire to make contributions and offer insights that lead to the growth and success of the business by data-driven decision making. Strong interpersonal skills. Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance) and a pre-employment drug-test (pre-identified position only).