Revenue Operations Lead

Modern Health

Modern Health is a mental health benefits platform for employers. We are the first global mental health solution to offer employees access to one-on-one, group, and self-serve digital resources for their emotional, professional, social, financial, and physical well-being needs—all within a single platform. Whether someone wants to proactively manage stress or treat depression, Modern Health guides people to the right care at the right time. We empower companies to help all their employees be the best version of themselves, and believe in meeting people wherever they are in their mental health journey.

Modern Health is backed by investors like Kleiner Perkins, Founders Fund, John Doerr, Y Combinator, and Battery Ventures and raised more than $170 million in less than two years, making Modern Health the fastest entirely female-founded company in the U.S. to reach Unicorn status.

More about our culture and what you can expect when you join the team:

“It Takes a Village” culture . Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.

We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers’ needs.

We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.

We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.

We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.

Modern Health is a fully remote workforce and a hyper-growth company that is often recognized for its excellence, winning awards such as World’s Most Innovative Companies of 2023 by Fast Company, Top 25 Companies of San Francisco 2023 , and 2023 Well-Being Trailblazer Award . To protect our culture and help our team stay connected, we require overlapping hours for everyone. While many roles may function from anywhere in the world—see individual job listing for more—US based team members who live outside the Pacific time zone are expected to work at least six hours between 8 am and 5 pm Pacific time each workday.

We are looking for driven, creative, and passionate individuals to join in our mission. An inclusive and diverse culture are key components of mental well-being in the workplace, and that starts with how we build our own team. If you're excited about a role, we'd love to hear from you!

The Revenue Operations Lead supports the systems and reporting infrastructure that powers our Go-To-Market organization. This is an individual contributor role sitting at the intersection of systems architecture, analytics, and program leadership. Accountable not just for keeping GTM tooling running, but for helping to decide how it should work.

As the GTM organization scales, this role helps the team set the technical and operational direction for our Sales, CS, and GTM tech stack. Assists in defining system standards, prioritizing the RevOps roadmap against business impact, and helps lead the automation and process work that removes friction from the revenue engine. You will be the person Revenue Operations leadership turns to when they need to understand what the data says, what the systems can support, and what it will take to change either one.

Success in this role is measured in business outcomes. Improved retention, faster cycle times, higher data integrity, and operational capacity created for the teams you support.

What You'll Do

You will assist in the design, reliability, and evolution of the systems and reporting that GTM runs on. You'll set priorities, lead cross-functional programs end to end, and raise the operational bar for the function.

You will:

Assist the RevOps team in defining the systems roadmap. Help define priorities, make build/buy/defer tradeoffs, and align stakeholders on sequencing

Assist in complex, cross-functional programs (system migrations, integrations, automation initiatives) from scoping through adoption and measurement

Build and maintain the dashboards, reporting, and analytics that measure customer satisfaction, account health, tool adoption, and utilization across the revenue organization

Develop account-level reporting that shows how tools and workflows are actually being used, where adoption is strong or weak, and what actions would improve effectiveness

Package complex usage and performance data into decision-ready insights, and translate that analysis into practical recommendations, enablement, and operating guidance for Sales, CS, and GTM leadership

Assist in technical ownership of core GTM tooling, including Gainsight, designing scalable architecture, data models, and workflows rather than administering someone else's design

Define and enforce data quality standards, and own the reporting layer GTM leadership uses to make decisions

Create presentation-ready narratives that explain queries, reports, dashboards, and recommended actions to both technical and non-technical audiences

Partner with Sales, CS, Finance, and Product leadership as a business advisor. Translating ambiguous business problems into system and process solutions

Establish operational standards for issue intake, triage, and system reliability, and reduce recurring failure modes at the root rather than case by case

Identify opportunities leadership hasn't yet surfaced, build the case for them, and drive them to resolution

Who You Are / Requirements:

You are a systems thinker who is comfortable owning outcomes in ambiguous territory. You can move fluidly between architecting a solution, digging into the data behind it, and getting a room of stakeholders aligned on why it matters. You have strong opinions about how revenue systems should work — and the judgment to know when to hold them and when to adapt.

Gainsight Certification - Level 2 ( required baseline )

Data model: Matrix Data Architecture, MDA objects, Data Designer, Rules Engine

Health scorecards, playbooks, CTAs, and Success Plans — designed and configured from scratch

Journey Orchestrator programs, surveys, and email templates

Reports and dashboards built for CS leadership and exec consumption

Salesforce ↔ Gainsight integration and data sync management

5+ years in revenue operations, sales operations, business systems, or a closely related function, including meaningful ownership of GTM systems.

Deep hands-on Salesforce expertise (Certified admin not required but preferred): strong working knowledge of Salesforce data, building dashboards, reports, workflows, analyses, and operational insights

Adjacent GTM tooling: CS platforms, CPQ, engagement, BI

Builder, not just maintainer: you've designed and implemented these systems, not inherited and kept them running

Strong analytical judgment: you can define the right metric, build the analysis, and defend the conclusion to a skeptical audience

A demonstrated ability to move between deep analytics and high-trust, hands-on partnership with Sales stakeholders in a consultative capacity

Experience translating complex data, queries, and system behavior into concise business recommendations and executive-ready presentations

A track record of leading cross-functional programs to completi