Revenue Services Specialist

Agency

Dept of Natural and Cultural Resources

Division

Zoological Park

Job Classification Title

Administrative Specialist I (S)

Position Number

65044404

Grade

• NC08
• About Us

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program. These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov. We encourage you to apply to become a part of our team.

Description of Work

Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! We are seeking two new Revenue Services Specialists to join our Revenue Services Office. These positions support the operational functions of the Revenue Services Office through advanced transactional work, customer service, and accurate documentation in both cash operations and reservations. These positions prepare and verify daily deposits, assist with change fund distribution, process reservation requests, and maintain customer account information and calendars. The Revenue Specialist performs detailed data entry and reporting in POS and reservation systems, resolves routine customer issues, and ensures the accuracy of revenue and reservation records. This role is cross‑trained to work in both functional areas as needed, supporting workflow continuity across the unit. These positions contribute directly to safeguarding Zoo revenue and delivering reliable, customer‑focused administrative services.

• Key Responsibilities:
• •Prepare and verify daily cash, check, and credit card deposits and assist with distribution of change funds to Zoo revenue locations.
• •Support group and individual reservation activities by processing incoming requests, maintaining calendars, and ensuring accurate customer account information.
• •Provide customer service by responding to inquiries related to payments, reservations, scheduling, and account changes.
• •Enter, update, and verify data in electronic systems, ensuring accuracy in records and documentation.
• •Assist with resolving routine transactions or reservation issues and escalating complex matters to Lead or Supervisor.
• •Maintain organized files, reports, and documentation related to revenue and reservation operations.
• •Support reservations operations as needed to support workload and staffing demands.
• •May assist with training seasonal staff and provide routine operational guidance when a Lead is not present

Knowledge Skills and Abilities/Management Preferences

Please note: Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.

Recruitment Range: $39,244 - $42,000

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement. Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required. Applicants who possess the following are preferred:

• •Experience working in a cash-handling or revenue-processing environment, especially with daily deposits or reconciliation tasks.
• •Experience in reservation systems, customer booking platforms, or other scheduling software tools.
• •Strong proficiency in Excel or similar tools for data tracking, reporting, or financial documentation.
• •Prior experience in a customer service role involving frequent communication with the public, schools, or group clients.

Position/Physical Requirements

• •Work schedule: typically, 8am – 5pm
• •This position may be required to work on a schedule that regularly includes weekends.

WE ARE RECRUITING FOR MULTIPLE VACANCIES.

This position is located at:

4401 Zoo Parkway

Asheboro, NC 27205

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma

and two years of related administrative experience;

OR

equivalent combination of education and experience.

Section/Unit Description

The Revenue Services Office is part of the NC Zoo Business Services section and is responsible for managing and safeguarding Zoo revenue through accurate cash-handling operations, transaction processing, point‑of‑sale system oversight, and efficient delivery of group reservations and related services. The unit ensures reliable financial controls, supports customer transactions, and provides coordinated administrative services that directly support the Zoo’s daily operations.

Division Description

The North Carolina Zoo exists for the enjoyment, education and inspiration of all our citizens and guests. The North Carolina Zoo mission is to protect wildlife and wild places and inspire people to join in conserving the natural world. This mission encompasses both domestic and international efforts, focusing on wildlife conservation, habitat preservation and promoting environmental stewardship.

Learn more about the North Carolina Zoo: https://nczoo.org

Click here to learn about employee perks and benefits.

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Supplemental and Contact Information .

The Department of Natural and Cultural Resources (DNCR) selects applicants for employment based on required education and experience and job-related knowledge, skills, and abilities without regard to race, religion, color, national origin, sex, pregnancy, gender identity or expression, sexual orientation, age (40 or older), disability, National Guard or veteran status, genetic information, political affiliation, or political influence.

We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace. DNCR supports pay equity for women, establish paid parental leave for birth, adoption, and foster care, and implement fair chance policies. Join a team that welcomes, values, respects and supports all members of our work community.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• •Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• •Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• •Due to the volume of applications received, we are unable to provide information regarding the status of your application