RevOps Adoption & Enablement Analyst

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Purpose

The RevOps Adoption & Enablement Analyst is responsible for ensuring Salesforce and RevOps processes are understood, consistently applied, and effectively adopted across the business.

The role focuses on stabilising and improving the as‑is , while preparing the organisation for future change by creating clear guidance, training, and communications grounded in how Salesforce actually supports business processes today.

This is a business enablement and adoption role , not a technical configuration, project delivery, or change management execution role.

There will be a requirement to align to other time zones as needed.

Key Responsibilities

Salesforce & RevOps Enablement (As‑Is Focus)

Develop and maintain clear, role‑based guidance on how Salesforce and RevOps processes are used in practice

Document “how the system works today” from a user perspective (including approved workarounds where relevant)

Translate complex processes into simple, consumable materials (guides, visual flows, FAQs)

Training & Knowledge Management

Design and deliver regular, lightweight training aligned to user roles and responsibilities

Establish and maintain a centralised , trusted source of enablement materials

Refresh training and guidance as processes or standards change

Reduce dependency on ad‑hoc, reactive support through proactive enablement

Partner with Learning and Development to make the materials available

Communications & Change Readiness

Support Salesforce and RevOps changes through clear, timely communications

Partner with Process & Governance and Roadmap roles to:

prepare users for upcoming changes

explain what is changing, why, and what it means for them

Ensure communications focus on practical impact , not technical detail

Adoption Insight & Feedback Loops

Monitor and assess adoption, pain points, and common user issues

Use insights from:

support queries

training feedback

• •user engagement
• to inform improvements to guidance, training, and future change planning

Act as the voice of the user in RevOps design discussions

Collaboration Across RevOps

Work closely with:

Salesforce Process & Governance Analyst (to align guidance with standards and controls)

RevOps Lead (to reflect operating‑model decisions in enablement materials)

RevOps Roadmap & Planning role (to support readiness for upcoming change)

Reinforce governance standards through education and clarity , not enforcement

This Role Does

Improve consistency, confidence, and understanding in Salesforce usage

Reduce avoidable support requests and user frustration

Support audit and control objectives through clear guidance and repeatable behaviour

Enable effective adoption of both current‑state and future‑state processes

This Role Does Not

Own Salesforce configuration or technical build

Act as a project or change delivery manager

Own process design or operating ‑model decisions

Replace formal training delivered by external partners or programmes (where applicable)

Skills & Experience

Essential

Experience working in a Salesforce‑enabled business environment

Strong ability to explain complex processes simply and clearly

Experience creating user guidance, training materials, or operational documentation

Confident engaging with stakeholders across Sales, Operations, and RevOps

Strong attention to detail and user empathy

Desirable

Experience supporting system or process adoption initiatives

Familiarity with Salesforce concepts and terminology (user‑level, not configuration)

Experience working with governance, audit, or regulated environments

Experience using tools such as SharePoint, PowerPoint, Visio, or similar documentation platforms

Personal Attributes

Practical, user‑focused, and pragmatic

Clear communicator with a bias for simplicity

Curious about how processes work in reality, not just on paper

Comfortable working in evolving environments with ambiguity

Proactive and improvement‑oriented

Disclaimer : Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.