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Rhenus

Road Freight Co-ordinator

Bristol, United Kingdom

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hirly's read of this role

Seniority
Mid level
Country
GB
Work mode
On-site / unstated
First seen by hirly
23 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

What You Can Expect :

- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.

- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention

- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.

- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods

- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised

- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems

- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.

What You Bring:

- Organization: Ability to track multiple shipments and schedules at the same time.

- Communication: Clear contact with clients, overseas partners, and carriers.

- Solving: Quick fixes for delayed cargo, route changes, or customs holds.

- Computer Literacy: Skill in using modern logistics and tracking software

- Minimum 1 year’s experience in European Road Freight

- Customer service skills

- Proficient in Math and English

- Other languages beneficial

- Proficient in Microsoft office (Word / Excel / Teams)

Original posting on Rhenus's site ↗

Listed on hirly, a job board. hirly is not the employer: Rhenus is hiring for this role.

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