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Amazon

Robotic Support Engineer, RIVR

Shanghai, CHN

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hirly's read of this role

Role family
Customer support
Seniority
Mid level
Country
CN
Work mode
On-site / unstated
First seen by hirly
23 Oct 2026

Derived automatically from the posting. Upload your resume above to see how the role scores against it.

the posting

We are seeking a detail-oriented,and technically skilled engineer for our robot products. This role is primarily responsible for software flashing, functional self-testing, problem diagnosis, documentation, and rework of non-conforming units. Meanwhile, you’re also needed for our Shanghai office’s inventory and tools management.

  • What you’ll be doing
  • Robot Setup & Flashing: Perform flashing, burning, and installation of OS, firmware, and software on end-of-line devices in strict adherence to Work Instructions (WI).

Diagnostics & Troubleshooting: Identify software failures, hardware alerts, and anomalies. Utilize log tools and serial terminal debug tools to perform root-cause analysis, log fault details, and submit problem reports.

Robot EoL Testing: Strictly execute EoL test procedures, inspect for mechanical/functional failures, upload data to the cloud, and compile test reports.

Rework & Collaboration: Execute rework on software-related defects (re-flashing, setting restorations, configuration tweaks) and collaborate with HW/SW engineering teams on complex diagnostics.

Basic qualifications

  • - 2+ years of hardware design and validation of components, subsystems and systems experience
  • - Bachelor's degree in mechanical engineering, electrical engineering, material science, physics or equivalent

Preferred qualifications

  • - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
  • - Experience with hardware/software integration and real-time systems

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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Original posting on Amazon's site ↗

Listed on hirly, a job board. hirly is not the employer: Amazon is hiring for this role.

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