Rooms Controller

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here ; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer :

• •Competitive health & wellness benefits, 401(k) & company match
• •Paid Sick Days, Vacation, Holidays & Paid Bereavement
• •Training & Development opportunities, career growth
• •Tuition Reimbursement
• •Pet Insurance & Pet Bereavement
• •Team Member Hotel Rates, other discounts, perks & more
• •Complimentary Parking
• •Complimentary meals in Team Member Café while working
• •Discounted tickets to local attractions & entertainment venues
• •Community volunteer opportunities
• •Benefits are subject to eligibility and may vary by position

• What We’re Looking For:
• A detail-oriented Rooms Controller responsible for managing room assignments, coordinating guest preferences, and supporting front office operations. You’ll serve as the connection point between departments to ensure a seamless and personalized guest experience.

Who You Are:

Highly organized and efficient, with a sharp attention to detail

Service-oriented and proactive in identifying and solving problems

Able to work both independently and within teams, effectively managing multiple priorities

Excellent communicator, skilled at collaborating across departments

Stays calm under pressure, with strong decision-making abilities

Veterans and military spouses are encouraged to apply

What You Will Do:

Oversee daily room assignments for all guest arrivals, VIPs, special requests, and returning guests

Coordinate closely with Front Desk, Housekeeping, and Engineering to ensure timely room readiness

Pre-block VIP and special request rooms using arrival reports and group information

Review and resolve duplicate reservations, no-shows, and due-outs daily

Monitor and update Out-of-Order and Out-of-Service room statuses

Track and process amenity requests (rollaways, microwaves, cribs, etc.) and ensure accurate billing

Monitor all master accounts for proper check-in, check-out, and extension as required

Ensure all room changes are processed and communicated accurately to the appropriate departments

Assist Front Desk during high-traffic periods and provide guest service support as needed

Prepare and distribute daily reports including occupancy, arrivals, departures, and group status

Forecast room availability up to three days in advance and help manage overbooking risk

Communicate all guest preferences, special services, and group requirements clearly to operations teams

Assist with remote or group check-ins, rooming lists, and special block arrangements

Maintain a clean and organized back office and ensure readiness of supplies

Maintain regular and reliable attendance in alignment with company standards and operational needs

Embrace flexibility by performing other duties as assigned to support team and organizational goals

Other Responsibilities:

Regular attendance in conformance with standards

May be required to work varying schedules to reflect business needs

Required to attend all mandatory training sessions and meetings

Perform other duties as assigned

Regularly lift up to 40 pounds, reach, bend, crouch, kneel, push, pull, and walk

Stand for extended periods during shifts

Your Qualifications Include:

Minimum of 1 year of front office or reservations experience in a hotel environment

Familiarity with hotel property management systems (e.g., Opera, Delphi, or similar)

Strong written and verbal communication skills

Ability to multitask and manage time-sensitive responsibilities

Flexible availability, including weekends and holidays