ROW Aftermarket Value Stream Leader

Job Description Summary

Dowty, a GE Aerospace company, are operated by airlines and Air Forces around the world, and as Value Stream Leader for Rest of World Aftermarket you will lead the aftermarket business that supports our customers outside the USA, and set the direction for how Dowty repairs, overhauls and supports its propellers globally.

You will be accountable for a significant part of the Dowty P&L and will own both the ROW aftermarket strategy and the global MRO strategy. You will decide where we invest, how we grow, and how we deliver an even better experience to the operators who depend on us. You will be the senior voice of Dowty to our airline and air force customers and the person they turn to when it matters most, building trusted relationships that last.

You will work hand-in-hand with our operations and supply chain teams to deliver high quality repairs, overhauls and spares on time. This calls for a leader who can set a clear strategy and then roll up their sleeves to solve the tactical problems that will ultimately enable Dowty to deliver a best in class service, that meets and exceeds customer expectations. You will lead a talented team, with the backing of GE Aerospace’s lean operating system, FLIGHTDECK, and the resources of a global aerospace leader.

Job Description

Strategy

Own the Rest of World aftermarket strategy and the global MRO strategy for Dowty platforms, including service offerings, capacity, footprint, partnering and growth plans.

Shape the strategy through engagement with customers, internal teams and external partners, using a strong understanding of market developments and competitors to differentiate Dowty.

Working with Digital Technologies, Engineering and Sales, develop new service offerings.

Commercial and financial ownership

Own the P&L, budget and forecast for the value stream, including revenue, order book, operating profit, cost and cash.

Working with the Sales team, support commercial negotiations and agree service contracts, pricing and terms with airlines and air forces, using sound commercial judgement.

Manage Performance Based Logistics (PBL) and similar long-term support contracts, with clear milestones, owners and escalation paths.

Come to operating reviews with a clear, current view of risks, opportunities and actions, aligned with operations and supply chain plans.

Customers

Act as the senior escalation point for customer issues across ROW airline and air force customers, and drive them to resolution.

Build trusted relationships at senior levels and set the strategy for customer visits.

Own customer satisfaction, including the customer survey and the actions that follow, and lead customer performance reviews and reporting.

Delivery, operations and supply chain

Own customer demand for repairs, overhauls and spares, working with customers, Planning and Operations to forecast requirements, secure orders and balance demand against capacity.

Work in close partnership with Operations and Supply Chain to deliver high quality repair and overhaul in the agreed turnaround time, from induction through workscope, execution, quality release and delivery.

Manage the delivery of spares to customers, working with Supply Chain and Planning to resolve material shortages, technical holds and resource constraints quickly.

Manage work-in-progress, turnaround time and capacity planning as part of the regular budget and forecast cycle.

Act as the escalation point for operational and financial disruption to key customer deliverables.

Lean and continuous improvement

Apply GE Aerospace Flight Deck lean tools (value stream mapping, 5S, kaizen, structured problem solving and root cause analysis) to improve delivery, quality and cost.

Drive down non-value-added time and rework, and lead improvement events and projects across the value stream.

Lead daily, weekly, monthly and quarterly performance reviews using lean daily management and leader standard work.

Safety, quality and compliance

Champion a strong safety culture, not just quality outcomes.

Partner with Safety and Quality teams on non-conformances and corrective actions.

Leadership

Lead and develop the ROW Services team directly and through matrix leadership across the Dowty enterprise, setting a clear direction and high standards.

Prioritise team wellbeing and create a supportive environment, especially during periods of pressure and change.

Coach and mentor the team in lean behaviours and standard work, and support skills and career development.

Required qualifications and experience

Proven experience running or leading an aftermarket business, ideally in aerospace.

Financial literacy and the confidence to own a significant part of a P&L, including budgeting, forecasting and cost management.

Direct experience of managing customer relationships at senior level, including handling escalations, with an excellent communication style and the ability to build rapport quickly.

Degree-level education or equivalent experience in engineering, operations management, product or program management or a related field.

Flexibility to join calls with teams and customers across time zones, including Australia, and willingness to travel internationally.

Desired characteristics

Ability to think strategically and also to go deep into tactical detail to solve problems and improve business performance.

Collaborative approach, with experience of working in partnership with operations and supply chain teams.

Working knowledge of lean principles (5S, kaizen, value stream mapping) and comfort with ERP/MRP systems and production tracking tools.

Strong problem-solving skills under time and regulatory pressure.

Experience of driving change with experienced cross-functional teams, and of implementing process changes with shop floor buy-in.

Strong leadership experience, including leading teams and leading through influence across departments that do not report to you.

Strong negotiation and influencing skills, with experience of agreeing commercial terms with customers.

Ability to communicate effectively with shop floor teams, senior leaders and customers, in both written and spoken form.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aerospace we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• •Non-contributory Pension
• •Life Assurance
• •Group income protection
• •Private medical cover
• •Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the