Sales Administrator (Microsoft 365 and Microsoft licensing. )

About the Role

We are seeking a commercially minded and technically curious Sales Administrator – MSP / Pre-Sales to support the sales function of a Managed Service Provider. This role takes ownership of the administrative, technical, and commercial activities required to move customer opportunities from initial requirements through to accurate quotations, proposals, and orders.

You will work closely with business leaders, Account Managers, technical teams, distributors, vendors, and customers to translate requirements into appropriately scoped technology solutions. This includes hardware, software, licensing, cloud services, networking, and Managed Services.

The role is ideal for someone who understands how an MSP operates, has strong attention to detail, and can take ownership rather than simply processing requests.

About the Client

You will be working with an established managed services provider supporting small and medium-sized businesses with technology solutions and ongoing IT services. The organisation values commercially sound solutions, strong customer relationships, technical quality, and efficient collaboration between sales and technical teams.

Ideal Profile

Experience & Commercial Skills

Previous experience within an MSP, IT Service Provider, or similar technology business

Experience in Sales Administration, Sales Coordination, Account Coordination, Procurement, Inside Sales, or Pre-Sales support

Strong understanding of how MSPs operate and the services commonly delivered to SMB customers

Demonstrated experience preparing IT quotations and proposals

Strong commercial awareness, including pricing, gross margin, and recurring revenue

Ability to manage multiple opportunities while maintaining accuracy and attention to detail

Ability to independently take ownership of opportunities from customer requirements through to quotation

Technical & Solution Knowledge

Experience specifying commercial laptops, desktops, and related end-user computing equipment

Ability to interpret customer requirements and recommend appropriate hardware specifications

Understanding of Managed Services agreements and the information required to scope an MSP customer

Experience working with IT distributors and technology vendors

Microsoft 365 and Microsoft licensing knowledge is highly desirable

Understanding of Azure, cloud services, and cybersecurity solutions is advantageous

Experience quoting firewalls, switches, wireless equipment, servers, or other infrastructure is beneficial

Platforms & Vendor Experience

Familiarity with MSP PSA and CRM platforms such as ConnectWise, Autotask, HaloPSA, or similar

Experience with distributors such as Ingram Micro, Dicker Data, TD SYNNEX, or similar

Exposure to vendors including Microsoft, Dell, HP, Lenovo, Cisco, Fortinet, or similar technology providers

Experience preparing Statements of Work or project proposals is advantageous

Understanding of IT procurement and hardware lifecycle management is beneficial

Personal Attributes

Commercially minded with a genuine interest in technology

Highly organised, proactive, and detail-oriented

Confident asking the right questions to identify customer requirements and potential gaps

Strong written and verbal English communication skills

Comfortable working with business owners, salespeople, engineers, vendors, distributors, and customers

Strong sense of ownership and accountability

Able to identify when an opportunity requires further technical input or specialist review

Responsibilities

Quoting & Proposal Management

Own the end-to-end quotation process for customer opportunities

Prepare accurate and professionally presented quotations covering hardware, software, licensing, cloud, professional services, and Managed Services

Clarify customer requirements before preparing quotations

Track outstanding quotations and coordinate internal follow-up to keep opportunities progressing

Review pricing, margins, product availability, and commercial terms before quotations are issued

Prepare proposals, Statements of Work, agreements, and supporting sales documentation

Maintain accurate opportunity and customer records within PSA and CRM platforms

Hardware & Solution Specification

Translate customer requirements into appropriate hardware and technology recommendations

Specify laptops, desktops, workstations, monitors, docking stations, peripherals, and other end-user equipment

Assess processor, memory, storage, warranty, and device requirements based on customer use cases

Work with distributors and vendors to obtain pricing, availability, deal registrations, and alternative products

Identify compatibility or specification concerns before quotations are presented

Assist with infrastructure quotations covering servers, networking, firewalls, and wireless solutions, escalating complex designs where required

Managed Services Scoping

Support the sales team and business leadership in developing and pricing Managed Services agreements

Gather key information required to scope opportunities, including users, devices, locations, Microsoft 365, infrastructure, networking, security, cloud, backup, applications, support requirements, and existing technology environments

Help determine which services should form part of a Managed Services agreement and which should be treated as projects or out-of-scope work

Use established service packages, pricing models, and standards to prepare Managed Services proposals

Identify gaps, risks, and unusual requirements requiring technical review

Assist with onboarding, transition, and remediation estimates

Ensure proposals clearly document inclusions, exclusions, assumptions, and responsibilities

Pre-Sales Support

Act as a bridge between sales and technical teams for straightforward customer requirements

Assist in identifying appropriate solutions before engaging senior technical resources

Research products, licensing, and solution options

Prepare preliminary configurations and pricing for technical review

Coordinate input from engineers, vendors, and distributors for more complex opportunities

Maintain knowledge of the organisation's standard technology stack, preferred vendors, and recommended solutions

Sales Administration

Provide day-to-day administrative support to business leaders, Account Managers, and the sales team

Prepare renewal documentation and customer correspondence

Maintain customer, opportunity, and pricing information within CRM and PSA systems

Coordinate renewals covering hardware, licensing, warranties, and recurring services

Track customer approvals, purchase orders, and signed agreements

Ensure opportunities have clearly documented next steps and required actions

Support the handover of won opportunities into procurement, projects, or service delivery

Procurement & Vendor Management

Obtain competitive pricing and product information from distributors and technology vendors

Request and manage vendor quotations, special pricing, and deal registrations

Confirm stock availability and expected delivery timeframes

Identify suitable alternatives when products are unavailable or approaching end of life

Maintain effective relationships with distributor and vendor account managers

Coordinate ordering once customer approval has been received

Ensure purchasing information accurately reflects the approved customer quotation

Licensing & Renewals

Support quotations for Microsoft 365, Azure, and other technology licensing

Apply working knowledge of Microsoft licensing concepts to day-to-day customer quoting

Coordinate licensing changes, additions, and renewals with internal teams and distributors

Maintain visibility of upcoming warranties, subscriptions, security products, and recurring service renewals

Proactively prepare renewal quotations ahead of expiry dates

How we take care of our team

• 💰 Get paid in Australian Dollars
• 🏥 Medical insurance from day one for you + spouse (or paren