Sales & Catering Manager – Year Round - Full Time

Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

BESIDES WORKING SOMEWHERE AWESOME, WHAT’S IN IT FOR YOU?

• •Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• •Discounted skiing and riding for friends and family of eligible employees*
• •Vacation and Sick Time policies for eligible employees* to rest, relax and recharge
• •Generous discounts on outdoor gear, apparel, rental cars, etc.
• •Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• •Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.

• •401(k) plan with generous company match
• •Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• •Paid parental leave of up to 6 weeks for eligible employees*
• •Free regional bus pass

*Click HERE for more information on our employee benefits!

For information on Steamboat Ski & Resort Corporation’s Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at https://www.steamboat.com/doinggood .

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

POSITION SUMMARY

Steamboat Ski & Resort Corp is looking for a Sales & Catering Manager. This position will sell, manage and service groups and conferences at the Steamboat Grand Hotel. The Sales & Catering Manager plays a pivotal role in driving group room and event revenue. This position is responsible for maximizing revenue opportunities across Hotel lodging and Steamboat event venues by securing new and repeat business, maintaining strong client relationships and delivering service excellence.

An attached pdf or word document of your resume is required, cover letter is recommended.

ESSENTIAL DUTIES

· Solicit new business opportunities for hotel, including prospecting, sales blitzes and in person meetings with prospective clients. Maintain and develop a strong sales pipeline, tracking leads, forecasting revenue, and identifying new market opportunities

· Provide superior service to our customers (internal and external) at all times

· Consistently meet or exceed sales targets as set by the Director of Hotel Sales & Catering, demonstrating a strong commitment to achieving revenue goals.

· Respond to written and telephone inquiries for a defined sales market

· Prepare proposals for customers detailing general Steamboat information, meeting space, lodging, lift tickets and activities etc. required to secure group business

· Handle contract negotiations with a focus on securing favorable terms and ensuring mutual satisfaction including detailing deposit amounts, due dates, attrition clauses and other criteria agreed upon. Negotiate pricing with the client based on the entire scope of the event needs. Exercise discretion and judgment to determine the best scenarios for the client based on size, budget, length of stay, eligible repeat business, media exposure, community relations and multiple revenue center opportunities.

· Represent the Resort at a variety of regional and national hospitality client events and trade shows, ability to speak in front of small or large audiences about Steamboat and the hotel.

· Keep all Delphi accounts and bookings up to standards developed by Hotel. Utilize system to track leads, prospect accounts, manage client relationships, manage room blocks and event space and log all relevant client communication.

· Plan all aspects of conference services provided by the Resort. Be the primary contact for all conference client requests to include but not limited to: Lodging, Banquet F&B, retail, activities, information technology, lift tickets, and billing (communicate off site excursions, transportation, entertainment and decoration recommendations with local partners)

· Deal regularly with a variety of outside individuals/organizations, including clients, potential clients and vendors.

· Determine deposit and payment schedules based on Hotel guidelines. Monitor deposits as scheduled

· Prepare and maintain financial documents and reports as directed

· Create and distribute Banquet Event Orders and Conference Resumes as Hotel procedures dictate. Provide detailed descriptions of services, product, pricing, timing, location and layout of each individual event. Occasional need to meet groups upon arrival or execution of event

· Anticipate the group’s impact on Resort operations both directly and casually affected by the events via the Group Resume and direct communication

· Monitor actual events as appropriate. Assure that the event is understood and confirmed by the Resort’s Operations management as set forth in the Banquet Event Order and Conference Resume. Report client feedback to Hotel and Resort operations supervisors and managers to evaluate event planning and performance on an ongoing regular basis.

· Carry out special assignments as requested by the client. Delegate these tasks where standard Hotel operations procedures exist or perform the task personally where no standard exists

· Charge appropriately as set forth in policy for services and lodging. Work with the client, operations managers/directors, director of hotel sales & catering and revenue manager to determine charges for unusual service or product requests and special room rates or availability.

· Actively collaborate with other hotel and resort departments to deliver exceptional service and results for clients.

· This position may require working weekends and holidays

· Compliance with all company policies and procedures as well as any regulatory requirements

· Other duties as assigned

REQUIRED QUALIFICATIONS

· 1 to 3 years of sales or conference services experience, or a combination of education and experience from which comparable knowledge and skills are required

· Sales, banquet, event, or conference services experience required

· Knowledge of Microsoft Office with knowledge of Excel

· Knowledge of Delphi/Salesforce software preferred, but not required

· Experience in organizing and maintaining moderately complex filing, computerized record systems

· Good basic administrative and/or organizational skills

· Broad base knowledge and skills in food service management, including menu planning, cooking/food preparation operations, dining rooms set-up and service, wine service, ordering, staffing, pricing, and budgeting

· Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements

· Be a consistent role model for company’s Service Excellence standards

· Must have Colorado approved Alcohol Server Training certificate or must attend a Colorado approved alcohol server training educational seminar within 30 days of employment

· Must have current Food Handler and Allergy training certificate, or must attend Food Handler and Aller-train certification courses for Alterra Mountain company within 14 days of employment

· Communicate clearly in English, both verbal / non-verbal, and written

· Interact and maintain positive relationships wi