Sales/Client Support Representative

Description

Gentell, Inc. and its affiliated companies, Wound Care Concepts is a national provider of advanced wound care and ostomy/urology/tracheostomy (OUT) products to the long-term care industry. Garnering a more than 99% customer satisfaction rate, our Total Wound Care Solution is a comprehensive program that improves patient outcomes, controls costs to our partner facilities and reduces nursing time. You would be joining a team dedicated to “making it better” every day.

We are seeking an Sales/Client Support Representative to manage order processing, invoicing, customer service, and payables management to large-scale customer accounts. The ideal candidate is a highly motivated and organized individual with a career focus on sales, business and finance who thrives in a fast-paced environment.

Responsibilities:

• •Order intake and processing
• •Customer interaction by phone, such as answering inquiries on product details, pricing, and availability
• •Build up new business by pursuing inquiries from potential customers
• •Order tracking and coordination of invoicing
• •New customer account setup and management
• •Payables support and management of collections
• •Monthly billing cycle management
• •Inventory monitoring
• •Ordering of products
• •Coordination with Production Team on product demand and production schedule
• •Coordination with Shipping and Receiving Team on fulfillment of orders
• •Other sales support and administrative duties as assigned

Requirements

Required Skills/Abilities:

• •Good analytical & organizational skills, able to make sound decisions utilizing the data on hand.
• •Strong verbal and written communication skills, including telephone and email etiquette.
• •Dedication to customer service and satisfaction. Ability to respond effectively to time-sensitive requests, inquiries, and complaints.
• •Attention to detail and the ability to prioritize, multi-task, and manage productivity.
• •Ability to interface effectively with all departments to foster a success-oriented, deadline driven organization.
• •Ability to gain knowledge of an extensive product line.
• •Ability to self-teach and problem-solve to address customer questions and needs.
• •Proficient in MS Office, especially Outlook, Excel, and Word.
• •Outstanding phone and email etiquette.
• •Familiarity with accounts receivable software. Brightree billing and QuickBooks experience is a plus.
• •Background in pharmaceuticals, DME, or medical supplies a plus.

Qualifications:

• •High School Graduate or Equivalent
• •3+ years of experience in customer service, sales support, or finance/accounting
• •Fluency in Spanish a plus