Sales Consultant

Company :

Sime Darby Auto Hyundai Sdn. Bhd.

Initiates first contact

• •Plans and conducts acquisition activities in the case of select target groups in the particular market area
• •Approaches and consults professional customer/interested party (e.g. via e-mail, telephone, at events)
• •Makes follow-up after initial contact
• •Coordinates interested party and customer appointments and delivery dates
• •Establishes and secures contacts with interested parties
• •Provides information about improvements and expansions to the car prorammes to be offered and to the car presentation and providing recommendations to the sales manager
• •Regularly checks the inventory and fair market prices and uses these to derive recommendations for the sales manager
• •Makes sure customer data are stored in CRM system

Performs the need analysis

• •Performs customer need analysis
• •Systematically presents the car while creating a clear customer connection
• •Gives statement of benefits based on the reasons for purchase
• •Helps the customer to experience the car with all five senses
• •Organizes the test drive with the need-based car

Prepares the offer of purchase and closes the deal

• •Checks pricing regularly
• •Negotiates price/conditions (including FS-offers and trade-in and under consideration of current sales promotion measures)
• •Offers follow-up
• •Conducts commercial evaluation

Establishes the acceptance price in coordination with the sales manager

• •Advises customers and potential customers about insurance services and used car warranties
• •Assumes responsibility for the cleanliness, flawlessness, and operational readiness of the cars
• •Prepares the contract: Drafts the contract, defines the price / conditions under consideration of trade-in
• •Finalizes sales / obtains order confirmation

Coordinates the car delivery/handover

• •Schedules delivery
• •Initiates preparation of the car in the contractually stipulated delivery condition
• •Creates necessary car and customer documents
• •Arranges delivery in a customer-oriented manner
• •Provides car information