Sales Coordinator - Starlink

POSITION SUMMARY

The Starlink Sales Coordinator provides day-to-day administrative and coordination support to the sales function, with a primary focus on preparing standard customer quotes, managing incoming tickets and requests, maintaining accurate sales information, and supporting a smooth handoff from sales to operations. This role works closely with the Senior RFQ Specialist, sales team, and operations team to ensure quotes, records, documentation, and follow-up activities are completed accurately and on time.

CORE DUTIES & RESPONSIBILITIES

Prepare standard customer quotes using current pricing, product, service, and customer information.

Maintain accurate pricing, product, service, and quote information in approved systems and reference materials.

Coordinate required quote reviews and approvals before quotes are issued to customers.

Track outstanding quotes, document follow-up activity, and communicate status updates to the appropriate sales team members.

Monitor and work through assigned tickets, quote requests, and sales support requests, escalating complex or time-sensitive matters as appropriate.

Maintain complete and accurate CRM records, including customer information, quote activity, follow-up notes, status changes, and supporting documentation.

Support order documentation and verify that required information is complete before work is transitioned to operations.

Coordinate timely sales-to-operations handoffs by communicating scope, pricing, customer requirements, documentation, and outstanding items.

Provide day-to-day administrative support to inside and outside sales teams, including information gathering, document preparation, customer correspondence, and internal coordination.

Assist with RFQ creation and supporting documentation when appropriate. This role supports, but does not own, complex RFQ or RFP submissions.

Identify missing information, inconsistencies, or process delays and work with the appropriate team members to resolve them.

Prepare routine sales activity, quote, ticket, and follow-up reports as requested.

Provide backup support across the Sales Coordination function, as needed, to ensure continuity of operations.

Additional responsibilities as identified and assigned.

PERFORMANCE MEASURES

Quote turnaround time and completion within established service expectations.

Accuracy and completeness of quotes, pricing, customer information, and supporting documentation.

Quote volume and timely processing of assigned tickets and requests.

Completion and documentation of required quote follow-up activities.

Accuracy and timeliness of CRM updates and record maintenance.

Quality, completeness, and timeliness of sales-to-operations handoffs.

Travel: The individual in this role should be able and willing to travel as required by EnerStar Solutions.

POSITION REQUIREMENTS

Education:

High school diploma or equivalent required. Postsecondary education or coursework in business, administration, sales, or a related field is preferred but not required.

Experience:

Previous experience in sales support, customer service, administration, quoting, order coordination, or a similar role is preferred.

Experience working with CRM, ticketing, job tracking, or related business systems is preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong organizational skills with the ability to manage competing priorities and meet deadlines.

High attention to detail and commitment to accurate data, pricing, and documentation.

Clear and professional written and verbal communication skills.

Proficiency with Microsoft Excel and other Microsoft Office applications.

Ability to learn and effectively use CRM, ticketing, job tracking, and related systems.

Ability to follow established processes while recognizing when clarification or escalation is needed.

Ability to collaborate with sales, operations, and other internal teams in a fast-paced environment.

Strong follow-through, problem-solving, and time-management skills.

Ability to work independently while maintaining effective communication with the team.

Ability to adapt to changing priorities, customer needs, and business requirements.

Benefits :

Workplace retirement plan with RRSP matching

Health insurance

Dental / Vision insurance

AD&D insurance

Life insurance

Employee assistance program

Referral program

Paid time off, including holidays