Sales Development Team Manager (International) (Position located in London, United Kingdom)

KnowBe4 empowers the modern workforce to make smarter security decisions every day. Trusted by more than 70,000 organizations worldwide, KnowBe4 is the pioneer of digital workforce security, securing both AI agents and humans. The KnowBe4 Platform provides attack simulation and training, collaboration security, and agent security powered by AIDA (Artificial Intelligence Defense Agents) and a proprietary Risk Score. The platform leverages 15-years of behavioral data to combat advanced threats including social engineering, prompt injection, and shadow AI. By securing humans and agents, KnowBe4 leads the industry in workforce trust and defense.

Please submit your resume in English.

• To learn more about our team and office culture in England (UK), visit the following links.
• Careers Page: https://www.knowbe4.com/careers/locations/york
• Glassdoor: https://www.glassdoor.com/Location/KnowBe4-York-Location-EI_IE969384.0,7_IL.8,12_IC3297365.htm
• LinkedIn : https://www.linkedin.com/company/knowbe4/life/uk/

The Sales Development Team Manager (International) is responsible for overseeing a team of Direct and Channel Sales Development Representatives. The Sales Development Representative team are often the first people that prospective customers and partners engage with at KnowBe4 and play an important role in generating genuine interest and nurturing the relationship to the point of handing off to the Sales Team. The ideal candidate will have experience prospecting for leads, engaging with prospects to conduct initial discovery, educating prospects on KnowBe4 products, explaining KnowBe4’s partner program, and passing qualified prospects to the Sales team.

Responsibilities:

Mentor and coach a team of Direct and Channel Sales Development Representatives

Oversee the followup and qualifying of direct and partner leads by SDRs

Monitor the daily statistics of the Sales Development Representatives and identify any discrepancies in reporting

Support Channel Sales Development Representatives by assisting with partner escalations

Ensure all procedures and policies are followed by team members and pinpoint any areas of improvement to increase efficiency

Be the first line of support to the team to answer questions and direct on best practices

Execute performance reviews with team members

Develop and execute on a strong prospecting plan of attack, including email and call scripts

Ensure the team is effectively leveraging a sales tool to discover newleads

Tag in on calls with team members, as necessary

Coordinate and align with Global Sales Director on the performance (goals/plans) of the SDR Team

Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

Bachelor’s Degree a plus

Familiarity with standard concepts, practices and procedures within the IT Security Field a plus

Minimum 1 year Channel/Direct experience

Minimum 1 year Leadership experience

Experience with Gmail and Google Docs

Experience with MS Office

Excellent verbal and written communications

Excellent people skills

Managerial experience

Good computer skills

Friendly phone voice

“Pleasantly persistent” as it can take multiple tries to reach a prospect

Ability to leave an engaging message and sound interested

Must be highly organized and results-oriented

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits .

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.