Sales Engineer

Brief Description of the Position:

• •Optimise quality of service, business growth and customer satisfaction, as well as maintain and build relationships with customers of KSB Pumps & Valves through enhanced communication and client liaison skills, together with appropriate propositions and ethical sales methods and preparation and submission of quotations
• •Record, Analyse, Report and administer according to systems and requirements (CRM)
• •Attend regular client visits, necessary to perform duties and aid business development
• •Read and understand technical drawings and product data sheets
• •Handle all aspects relating to Sales, comprising obtaining enquiries/ Tenders, putting together quotations and converting to orders when orders are received
• •Establish and maintain customer relationships and support
• •Contact with clients on products and updates
• •Support and training on pumps and valves as and when required
• •Solve problems; Provide support with queries and technical information as and when required
• •Liaise with Consultants, Project Houses and end users
• •Obtain prices from suppliers for quoting purposes
• •Track and expedite orders through the system
• •Provide customer updates on the progress of orders – when requested
• •Arrange kick-off meetings with KSB staff
• •Attend project meetings; Collect and Deliver all documentation
• •Comply with and enforce all KSB Pumps & Valves (Pty) Ltd policies and procedures, as well as carry your duties in a manner which conforms to current Health and Safety legislation, upholding KSB Pumps and Valves (Pty) Ltd Health and Safety Policy
• •Carry out all other reasonable tasks that may be delegated from time to time
• •Assist fellow employees with daily functions as and when required