Sales Manager Podium

Minimum Requirements and Qualifications

• •Proficiency in reading, writing, and communicating verbally in English (additional language may be required in certain locations).
• •Proven ability or strong desire to meet and exceed performance goals.
• •Strong communication, interpersonal, and presentation skills.
• •Outgoing, energetic, and team-oriented mindset.

Education, Certification, or Licenses Preferred/Required

• •High school diploma or GED.
• •Minimum of 1-3 years of sales, hospitality, marketing, or customer-facing experience.
• •Incumbent is required to maintain an active and in-good standing professional Real Estate License or Timeshare Registration where mandated by law.

Physical Ability

• •Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance.
• •Reach overhead and below the knees, perform bending, twisting, pulling, and stooping.
• •Able to stand, sit, or walk for an extended period or for an entire work shift.

Work Schedules

• •Maintain availability to work a fluctuating schedule, based on business needs, which may include days, nights, weekends, and holidays.
• •Must have full availability, including weekends and holidays.

Competencies

Leadership

• •Professional Demeanor - Exhibiting behavioral styles that convey confidence; making a good first impression and representing the organization in alignment with its values.
• •Problem Solving and Decision Making - Identifying and understanding issues, problems, and opportunities; obtaining and comparing information from different sources to draw conclusions, develop and evaluate alternatives and solutions and choosing a course of action.
• •Communication - Conveying information and ideas to others in a convincing and engaging manner through a variety of methods. Strong public presentation skills.
• •Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.

Managing Execution

• •Planning and Organizing - Gathering information and resources required to set a plan of action for self and/or others; prioritizing and arranging work requirements to accomplish goals and ensure work is completed.
• •Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment of goals; acting proactively and going beyond what is required.
• •Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Building Relationships

• •Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• •Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions.
• •Fostering Inclusion - Supporting associates with diverse styles, abilities, motivations, and/or cultural perspectives; leveraging personal differences to achieve objectives; and promoting a work environment where all associates are given the opportunity to contribute to their full potential.

Learning and Applying Personal Expertise.

• •Applied Learning - Seeking and making the most of learning opportunities to improve performance of self and/or others.
• •Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
• •General Sales Location Operations - Knowledge of the operating principles and practices of sales locations including tour flow management, sales presentation, sales closings, and general operating procedures.
• •Business Acumen - Understanding and utilizing business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges
• •Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
• •Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• •Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• •Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• •Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• •Writing - Communicating effectively in writing as appropriate for the needs of the audience.
• •Work in contact with the public using strong communication and customer service skills.

ESSENTIAL FUNCTIONS

Job Specific Tasks

Building Customer Base

• •Support development of self-generated business by working existing customer base and local community.
• •Evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.

Managing the Sales Experience

• •Deliver engaging group and one-on-one presentations within a state-of-the-art sales environment at our award-winning resorts
• •Generate sales opportunities by initiating guest interest and utilizing effective closing techniques in the capacity of sales manager
• •Effectively communicate the value and benefits of the Abound network by Marriott Vacations
• •Build commonality and trust with prospective customers through personalized guest interactions
• •Provide information and answer questions for guests regarding specific topics related to vacation ownership, seasonal travel and financing options.
• •Review and approve documentation for a sale.
• •Close deals with the signing of paperwork and notarizing contracts.
• •Handle any overflow from tour waves.
• •Support the presentation and ratification of contracts to new owners.

General Business Management

• •Conduct and/or contribute to material for Daily Huddles/Line Ups.
• •Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.
• •Participate in ongoing sales, product, and career development training
• •Attend all required training sessions, team meetings, and coaching sessions; stay current on product knowledge, industry trends, and performance objectives.
• •Encourage and support the establishment of a positive work environment that recognizes both individual and team accomplishments and provides a safe haven for open and honest communication.
• •Manage the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner always.
• •Determine when issue escalation is required.
• •Develop, maintain and enhance a Culture of Excellence in all facets of the Sales Gallery/Center operation.
• •Consistently deliver exceptional guest experiences while maintaining professionalism and brand standards

Providing Service to Others

• •Respond to customer questions, complaints, and/or concerns.
• •Develop plans to proactively deal with and mitigate common customer problems/complaints.
• •Communicate with customers when escalated issues arise.
• •Coordinate with Quality Assurance and New Owner Admin/Contracts to relay important information or issues down to the sales line.
• •Respond to cancellations with call back to customer.

Managing - Coaching the Sales Workforce

• •Manage the onboarding of new Sales Executives and ensure proficiency in the sales process before a Sales Executive is put into the rotation.
• •Provide real-time coaching and consultation regarding approach to closing sales (e.g., provision of a specific business case, offering an Encore opportunity).
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