Sales Operations and Planning Specialist (Austin, TX)

About SK hynix America:

At SK hynix America, we are at the forefront of semiconductor innovation. As a global leader in HBM, DRAM, and NAND flash technologies, we develop the advanced memory solutions powering everything from advanced mobile technology to massive AI data centers. With major investments in the U.S. and a leading position in the global AI revolution, we build the critical infrastructure of the digital landscape and remain committed to sustainable operations. We invite innovative minds to be part of our journey. Here, you will be part of a collaborative team pioneering the next generation of memory technologies, expanding our market footprint, and defining the future of computing.

Work Model: Onsite

Responsibilities:

Direct interaction with customers for order acknowledgement and delivery schedule

Order management from entering the order in SAP to the final shipment

Maintain communications with HQ on delivery management through the complete logistical cycle from factory to customer

Work closely with Sales Account Managers, Operations, Accounting, and Logistics

Secure customer data to open new accounts or to increase credit limits

Liaison between Customers and Operations

Maintain an open line of communication with customers to ensure product requirements are met on time

Hub reconciliation

Ad hoc and interval reporting on business progress

Will coordinate with corporate headquarters to ensure materials are provided according to schedules

Will provide input to management, marketing, and sales on current product support from HQ, backlog issues, and other potential schedule issues

Data consolidation and analysis, including but not limited to customer forecast, monthly sales tracking, order backlog, and other sales-related generation

Product planning and order management

Deliver order creation, RMA, sample distribution, Sales analysis, Sample Distribution

Effectively communicate with technical marketing and sales to resolve open issues in an efficient and timely manner

Qualifications:

Bachelor’s degree (BA/BS) is preferred

Minimum of 2 years’ experience as a planner and scheduler in the semiconductor industry

Bilingual in English and Korean is preferred

Excellent verbal and written communication skills

Outstanding analytical and interpersonal skills

Strong proficiency with office software, including PowerPoint, Excel, and Word

Experience in SAP for Sales Operations

Experienced with sales operations process, logistics, and inventory management

Being able to work in a multi-cultural environment

Requirement:

Authorized to work in the US

Benefits:

Top Tier health insurance at no employee cost

Paid day offs: Paid Time Off, Company Holidays, Parental Leave, Happy Fridays

401k Matching

Flexible Spending Account (FSA) for Health Care & Dependent Care

Educational reimbursement up to $10,000 per year

Donation Matching and volunteering opportunities

Corporate discount programs

Equal Employment Opportunity:

SK hynix America is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race, sex, pregnancy, sexual orientation, religion, age, gender identity, national origin, color, protected veteran or disability status, genetic information, or any other status protected under federal, state, or local applicable laws.

In compliance with federal law, SK hynix America also participates in the federal E-Verify program. Upon accepting an offer of employment, all newly hired individuals will be required to complete Form I-9, which includes verifying identity and legal authorization to work in the United States. Please review the official government posters detailing your rights and protections prior to applying:

E-Verify Participation Poster (Bilingual English & Spanish)

IER Right to Work Poster (English)

IER Right to Work Poster (Spanish)