Sales Operations Associate (m/w/d)

Why Now

CeiliX is 12+ people, €800k+ in pre-orders, and just won a trade-fair award. We build ceiling-based mobile robots for warehouse logistics — first of their kind, with systems live in the EU and US. Inbound is exploding, and our Head of BD needs a second pair of hands so deals don't sit waiting.

The Role

You're the first response to almost every customer who finds CeiliX. Emails to sales@ and info@ land with you. Layout requests for proposals land with you. Trade show logistics land with you. You triage, you respond, you coordinate — and you free our Head of BD up to actually close deals.

This is a junior role with a real path. By month three, you'll start representing CeiliX at smaller events and leading easier customer conversations yourself.

What You'll Do

Triage every inbound to sales@ and info@, using existing playbooks plus AI assists to draft fast, accurate first responses

Turn customer requests into clean proposals and layouts using our streamlined internal tool (in active development)

Run the admin behind trade shows and smaller events — booking, transport, scheduling, follow-up — and travel to a few of them yourself

Set up and maintain light Pipedrive automations so nothing slips through the cracks

After ramp-up: handle initial customer pitches and easier sales conversations directly

What We're Looking For

Detail obsession

You're the person who notices the typo no one else did

You don't let an inbound sit unanswered overnight

Customer instincts

You can read a vague customer request and figure out what they actually need

Calm, professional, and clear in a customer email or short call

AI as a default tool

You already use Claude, ChatGPT, or similar daily for real work — not just curiosity

Comfortable wiring up a simple CRM automation or AI workflow when you spot the same task happening twice

Must Have

German C1+ and English C1+ (most customers are German; the team operates in English)

Currently in or recently completing a Bachelor's, or equivalent evidence you get things done (side projects, internships, leadership, a real portfolio)

Daily use of LLM tools, with at least one example of a workflow you've built or improved with them

Nice to Have

Pipedrive, HubSpot, or any CRM hands-on

Event coordination, trade show, or hospitality experience

Hardware, robotics, or industrial B2B exposure

French or Spanish

Why Us

Real ownership from day one — you'll own a function, not assist on one

Built-in growth path — start in ops, move into customer-facing sales as you ramp

Real AI mandate — we want you to automate yourself out of the routine work, not protect it

Setup

Mostly remote. A few days per month at our office in Euskirchen (Cologne–Bonn area). Trade show travel across Germany. Full-time. Compensation discussed in the first conversation.