Sales Operations Specialist – Eastern U.S.

Description

Remote | North Carolina Area

Help improve the operations behind a global equipment technology business

Loadrite provides precision industrial weighing solutions that help customers improve productivity, operational efficiency, and inventory control. As our North American commercial operations continue to evolve, we are looking for a Sales Operations Specialist who can help our teams, dealers, and customers work more effectively.

This role is an opportunity for a hands-on operations professional who enjoys solving problems, improving processes, maintaining reliable business information, and coordinating across teams to get things done.

What You’ll Do

• •Support the effectiveness of North American sales operations and dealer-related processes.
• •Coordinate operational issues involving dealers, strategic accounts, OEMs, selected direct customers, and internal teams.
• •Investigate order exceptions, information discrepancies, and non-routine operational problems; coordinate solutions through completion.
• •Evaluate existing workflows and recommend practical improvements to efficiency, accuracy, service, and accountability.
• •Maintain accurate Salesforce and other business-system information and prepare weekly sales updates and operational reports.
• •Coordinate subscription invoicing activities with Operations and help resolve discrepancies and recurring process issues.
• •Support dealer participation in conferences, trade shows, and other commercial activities.
• •Work with Sales, Technical, and Operations teams to improve information flow, reduce rework, and strengthen commercial processes.

What Will Help You Succeed

• •Experience in sales operations, dealer operations, commercial support, business operations, or a related field.
• •An understanding of dealer or distributor networks, business customers, or commercial support processes.
• •Strong problem-solving skills and the ability to investigate issues, assess options, and recommend practical solutions.
• •Experience maintaining business-system information, preparing reports, and using data to support operational decisions.
• •Working knowledge of Salesforce or a comparable CRM system and proficiency with Microsoft Office, particularly Excel.
• •Strong organizational skills, attention to detail, and the ability to coordinate effectively across teams.
• •Clear written and verbal communication skills and the ability to follow issues through to resolution.

Helpful Additional Experience

• •Supporting machinery, industrial equipment, or technical products.
• •Working with international dealer networks, order fulfillment, supply chains, or import/export processes.
• •Coordinating cross-functional process improvements.
• •Supporting subscription-based commercial processes or recurring invoicing.

Why Consider Loadrite?

You will contribute to the operational effectiveness of a business whose products help customers improve productivity and manage their operations. The role offers the opportunity to work across commercial, technical, and operations teams, solve varied business problems, and help improve the processes that support customers and dealers.

Work Location and Travel

This is a remote position within the eastern United States. Occasional domestic or international travel may be required for dealer meetings, conferences, and trade shows.

Requirements

Required Knowledge, Skills & Experience

• •Experience in sales operations, dealer operations, commercial support, business operations, or a related field.
• •Practical understanding of indirect sales channels, distributor or dealer networks, and customer support processes.
• •Experience supporting machinery, equipment, industrial technology, or other technical products is beneficial.
• •Strong analytical and problem-solving skills, including the ability to investigate non-routine issues, assess alternatives, and recommend practical solutions.
• •Ability to exercise sound judgment, prioritize competing requirements, and determine when issues should be resolved independently or escalated.
• •Experience evaluating and improving business processes, workflows, or operational procedures.
• •Working knowledge of Salesforce or a comparable customer relationship management system.
• •Proficiency with Microsoft Office applications, particularly Excel, and virtual collaboration tools.
• •Strong written and verbal communication skills, including the ability to coordinate effectively with internal teams, dealers, and customers.
• •Effective organizational skills, attention to detail, and the ability to maintain accurate records and follow issues through to resolution.
• •Ability to build relationships and influence outcomes across teams without relying on formal reporting authority.

Desired Knowledge, Skills & Experience

• •Experience supporting both distributor-based and direct sales models.
• •Familiarity with global supply chains, order fulfillment, import/export processes, or international dealer networks.
• •Experience reviewing operational performance data and identifying improvement opportunities.
• •Experience coordinating cross-functional process improvement initiatives.
• •Familiarity with subscription-based commercial processes or recurring invoicing.
• •Experience working with equipment manufacturers, industrial technology businesses, or technical product distribution networks.